Job Title : Training & Technical Support Specialist
Location : New Holland, PA
Position Overview
The Training & Technical Support Specialist will play a critical role in ensuring that customers and internal teams receive the necessary training and support to effectively use and maintain our products. This individual will develop and deliver training programs, provide hands-on technical assistance, and serve as a subject matter expert for troubleshooting and resolving technical issues.
Key Responsibilities
Training & Education
- Develop, deliver, and maintain technical training programs for internal employees, dealers, and customers.
- Create instructional materials, including manuals, presentations, videos, and online courses.
- Conduct on-site and virtual training sessions on product installation, operation, troubleshooting, and maintenance.
- Collaborate with product development and engineering teams to stay up to date with product changes and integrate them into training programs.
Technical Support & Troubleshooting
Serve as the first point of contact for technical inquiries from customers and dealers.Diagnose and resolve technical issues related to product installation, operation, and maintenance.Provide support via phone, email, and on-site visits when necessary.Document and track issues using a ticketing system, ensuring timely resolution and customer satisfaction.Customer & Dealer Support
Work closely with sales, engineering, and customer service teams to ensure seamless customer experience.Assist dealers and distributors in understanding and promoting our product offerings.Gather feedback from customers and dealers to identify areas for product or training improvement.Develop FAQ documents and knowledge base articles to assist customers with common technical issues.Product Testing & Improvement
Collaborate with the R&D and engineering teams to provide feedback on product performance and usability.Participate in product testing and quality assurance processes to ensure reliability and effectiveness.Identify opportunities for product enhancements and relay customer feedback to the development teamDesired Skills and Experience
Bachelor’s degree in Engineering, Technical Education, or a related field (or equivalent experience).Minimum of two years of experience in technical training, customer support, or a related role.Strong understanding of mechanical, electrical, and / or software-based products.Excellent communication and presentation skills with the ability to explain complex technical concepts clearly.Proficiency in Microsoft Office Suite, CRM systems, and training software.Experience creating training materials such as manuals, instructional videos, and online courses.Ability to travel up to 20% for on-site training and support visits.Strong troubleshooting and problem-solving skills.Customer-focused mindset with a passion for delivering high-quality service.Pay & Benefits
Base Salary : $65,000Benefits : Comprehensive benefits package, including health insurance, PTO, retirement plans, and travel reimbursements.About Us
We are a leading precision grading and construction attachments provider through our Level Best , ATI , and Hurricane branded product lines. Our commitment to innovation, quality, and customer success drives our efforts to provide cutting edge solutions across the industry.
Salary : $65,000
