Associate Manager, Retail - Merchandising and Operations

POSITION Associate Manager, Retail – Merchandising and Operations

REPORTS TO General Manager

WHO WE ARE More than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. Respect for tradition and authenticity has been Le Creuset’s guiding principle for nearly 100 years—our passion for superior artisanal quality, exceptional design, and European craftsmanship has remained constant.

WHO YOU ARE You’re a detail-oriented leader who takes pride in creating visually inspiring in-store displays that drive sales. Your passion for merchandising and maintaining an organized, well-stocked store sets the standard for the team. You thrive on ensuring products are always ready for customers, using your keen eye for presentation and strong communication skills to keep stock levels optimized. Supporting the management team, you ensure the store is a welcoming and shoppable space that exceeds customer expectations.

YOUR DAY-TO-DAY

Executes and ensures store standards are met and maintained, including visuals, signage, cleanliness, and accurate inventory management.

• Lead, mentor, and coach the store to elevate skills in merchandising and store operations.
• Ensure operational excellence through inventory accuracy, compliance with visual standards, and timely replenishment.
• Ensure the sales floor is stocked and engaging from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize selling essentials and training resources to educate the team on product, improve selling skills, and achieve business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our Mission, Vision, and Values.
• Ensure staff are educated on the day-to-day aspects of Merchandising and Operations, including the special order process and shipouts, to increase selling productivity while keeping a focus on proper ticketing and precise inventory management.
• Deliver sales and KPI targets monthly, quarterly, and annually.
• Develop strong clientele relationships and routine outreach cadence.

WHAT WE’RE LOOKING FOR

• 2-3 years of previous retail management experience or management experience in a customer service or hospitality-related field.
• Strong time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• Excellent communication, organization, and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.

Physical Requirements

• Must be able to lift and mobilize medium to large items, up to 50 lbs., while utilizing appropriate equipment and safety techniques.
• Full-time personnel are expected to be available to meet the needs of the business.
• Must be available to work 40 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two closing shifts during the week (Monday to Friday).

EXTRA EXTRAS

• Authentic passion for cooking, baking, and entertaining
• Desire to develop and grow into future leadership roles

WHY JOIN US Our mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work, and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment after that, you’ll love what you do!

THE PERKS

• Incredible benefits package
• Monthly bonus opportunities based on store sales achievement
• Opportunity: Grow with us, learn with us, be the best version of yourself
• Work/life balance: No need to show off your juggling skills. We offer the flexibility and the resources to balance both.
• Generous employee discount: How much space do you have in your kitchen? Seriously.
• In-store incentives

FLSA STATUS Exempt

EEO STATEMENT Le Creuset is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and associates without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. Le Creuset seeks to recruit, develop, and retain the most talented people from a diverse candidate pool that represents a variety of backgrounds, perspectives, and skills.

Experience

• 2 - 3 years: Previous retail management experience or management experience in a customer service or hospitality-related field.

Education

• High School or better