What are the responsibilities and job description for the Head of Sales and Customer Experience position at Le Petit Pali Laguna Beach?
Sales Manager
The Sales Manager is responsible for day-to-day sales and guest room reservations requests, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives. In addition, this role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives.
Le Petit Pali Laguna Beach is a 41-room coastal inn offering bespoke lodging, layered with genuine charm, comfort, and unexpected luxury. We are nestled on an idyllic stretch of Laguna Beach, overlooking the Pacific's lush coastline, steps from Treasure Island Beach, Goff Cove, and some of California's finest hiking and biking. Guests can delight in an array of amenities, including a sparkling pool and lounge deck with ocean views, complimentary daily Champagne Continental Breakfast, house-made cookies delivered to your room each night, Antipodes water and Baci chocolates left bedside after check-in, and so much more.
Direct Sales:
Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan. Work with the corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.
Must meet monthly KPI's as determined by Managing Director of Sales
New Account Development/Key Account Management:
Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.
Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
A well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to:
market intelligence and trends
sales and revenue strategies
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
Community & Travel:
Actively participate in community and industry organizations and travel where needed for client appointments, site visits or trade shows to benefit the collection's exposure to the community and bottom line. Hotel Leadership:
The Sales Manager is expected to lead by example at all times and stay visible to the team. Be a part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
~ Assist in building a culture of open communication, spending time with team members and be available for them (open door policy).
~ Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
~ Easily translate a passion for the brand into a unique experience for both hotel guests and employees.
~ Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
Requirements:
Two-year Hotel Sales Experience or equivalent in lifestyle boutique hotel experience
Must be able to communicate in English, both written and verbal.
Must be able to speak clearly and understandably over the telephone.
Proficient in Microsoft office.
A competitive compensation package including medical, dental, vision, and life insurance. ~401(k) retirement plan (future you will love this one)
~ Paid time off, holiday pay, and sick pay when you're under the weather.
~ Career advancement in an organization committed to helping star employees thrive.
~ There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
~ Professional development that sets you up for success across multiple hospitality career paths.
~ A collaborative work environment where your creative ideas can come to fruition.
~ Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
~ Hands-on training with a nimble team.
Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
About Palisociety:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us.
The Sales Manager is responsible for day-to-day sales and guest room reservations requests, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives. In addition, this role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives.
Le Petit Pali Laguna Beach is a 41-room coastal inn offering bespoke lodging, layered with genuine charm, comfort, and unexpected luxury. We are nestled on an idyllic stretch of Laguna Beach, overlooking the Pacific's lush coastline, steps from Treasure Island Beach, Goff Cove, and some of California's finest hiking and biking. Guests can delight in an array of amenities, including a sparkling pool and lounge deck with ocean views, complimentary daily Champagne Continental Breakfast, house-made cookies delivered to your room each night, Antipodes water and Baci chocolates left bedside after check-in, and so much more.
Direct Sales:
Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan. Work with the corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.
Must meet monthly KPI's as determined by Managing Director of Sales
New Account Development/Key Account Management:
Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.
Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
A well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to:
market intelligence and trends
sales and revenue strategies
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
Community & Travel:
Actively participate in community and industry organizations and travel where needed for client appointments, site visits or trade shows to benefit the collection's exposure to the community and bottom line. Hotel Leadership:
The Sales Manager is expected to lead by example at all times and stay visible to the team. Be a part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
~ Assist in building a culture of open communication, spending time with team members and be available for them (open door policy).
~ Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
~ Easily translate a passion for the brand into a unique experience for both hotel guests and employees.
~ Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
Requirements:
Two-year Hotel Sales Experience or equivalent in lifestyle boutique hotel experience
Must be able to communicate in English, both written and verbal.
Must be able to speak clearly and understandably over the telephone.
Proficient in Microsoft office.
A competitive compensation package including medical, dental, vision, and life insurance. ~401(k) retirement plan (future you will love this one)
~ Paid time off, holiday pay, and sick pay when you're under the weather.
~ Career advancement in an organization committed to helping star employees thrive.
~ There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
~ Professional development that sets you up for success across multiple hospitality career paths.
~ A collaborative work environment where your creative ideas can come to fruition.
~ Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
~ Hands-on training with a nimble team.
Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
About Palisociety:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us.
