Lead Contact Center Representative

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

·       Oversee the day-to-day performance of staff to ensure programs achieve acceptable customer support levels

·       Review staff performance, and motivate and challenge staff to move to higher levels of achievement

·       Assist in developing an employee recognition plan

·       Monitor and benchmark program and staff performance; provide feedback, suggestions, and recommendations for improvement

·       Schedule staff; process and submit weekly production timesheets in supervisors absence

·       Monitor staff performance for quality assurance and training purposes.  Recommend corrective action plans

·       Assist in receiving incoming calls and provide initial screening of customers questions.  Evaluate needs and direct customers to appropriate programs/services.  Accurately enter customer data into tracking software systems

·       Handle both inbound/outbound calls to support the needs of a diverse customer base

·       Cross-train for a variety of programs

·       Act as a liaison between the contact center and clients in supervisors absence

·       Assist in monthly reporting requirements

·       Support the supervisor in day-to-day operations as well as in supervising CSRs

·       Handle many miscellaneous projects as direted and needed

·       Other responsibilities as required

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Salary : $17 - $25