Senior Incentive Customer Service Representative

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Senior Incentive Customer Representative! You'll join our Residential Program Team in Portland, Oregon delivering Solar program implementation and administrative services to an Oregon based non-profit client.

The ideal candidate resides in Oregon or SW Washington, is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via email communications and phone (average of single-digit daily phone volume), and working collaboratively with the team to meet Program goals.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can…

• Enters and maintains incentives database(s).

• Takes and processes transactions by telephone, internet, and correspondence from customers and stakeholders.

• Maintains knowledge of company products, services, and customer service processes & procedures. 

• Communicate and resolve disputed rebate claim data.  Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.

• Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.

In this exciting career opportunity, you will have…

• 1-3 years relevant experience

• High school or Associates Degree

Compensation Range

$19-$24 p/h

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described.

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Salary : $19 - $26