IT Support Specialist

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We're committed to bringing passion and customer focus to the business.

Summary:

The Information Technology (IT) Support Specialist performs analytical, technical, and administrative work. This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, analysis of work processes, and training. The IT Support Specialist demonstrates proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; and typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters. The IT Support Specialist reports directly to the IT Systems and Support Manager.

Wage Information:

$26.00 per hour.

Job Description:

• Provide advanced customer service and technical support to end-users for hardware and software.
• Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
• Set up new equipment and devices; provide appropriate access to applications, systems, and data.
• Provide guidance and explain policies and procedures to IT support staff and end-users.
• Train customers on new devices and technologies.
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
• Implement security policies and protocols of the department and CSG.
• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
• Evaluate products for compatibility, expandability, and ease of use and support; recommend to management the support or nonsupport of evaluated products.
• Replace equipment that has reached the end of its warranty or lifecycle.
• Create, track, and maintain reports and provide updates to management.
• Assist in tracking and maintaining hardware and software inventory; interact with vendors.
• May monitor infrastructure issues and resolve or escalate to higher levels of support.
• May mentor, train, and direct the work of other employees and/or student workers.
• Knowledge of the Incident Response life-cycle, working independently to investigate and effectively respond to cyber security incidents. 
• Ability to understand and relate to persons with disabilities. 
• Ability to learn and apply positive methods to modify behavior. 
• Ability to maintain professional and respectful interaction with individuals and co-workers. Ability to organize, prioritize, and multitask work assignments. 
   

Qualifications:

This position requires one of the following combinations of education and experience:
Two years related experience with an Associate's Degree or higher in a relevant field or an equivalent combination of education and experience. Experience in: Multiple Operating Systems (OS) platforms with strong emphasis on Windows, Mac OS X, Android systems.  Experience with Google workspace and Project Management.

Additional requirements include:  

• Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings, meetings.

CSG Offers Superior Perks & Benefits:

• Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.

• Generous Paid Time Off & Other Paid Leave

• Extensive Paid Training

• Career Development Opportunities

• Flexible Pay Options through myFlexPay

• Family Medical and Parental Leave

• Flexible spending accounts for medical & dependent care

• Traditional or Roth 401K Plans with up to 4% employer match

• Employee Assistance Program (EAP)

• Life Insurance

• Wellness Reimbursement

• Tuition Assistance

• Mentor/Mentee Opportunities

Health Insurance & Benefits availability will vary.

Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team!

Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.

Salary : $26