Account Specialist

CyraCom, a leading language services provider, is looking for an Account Specialist who will oversee assigned customer accounts, create long-term, trusting relationships, and develop new business from existing clients by actively seeking growth opportunities. You will specialize in reaching out to potential customers, serving existing customers, and closing sales. Your book of business differs from an Account Manager in usage only; on average, the Account Specialist’s assigned customer accounts have less demand for language services. This position offers preparation, development and future progression to Account Manager. Successful candidates will be highly organized, customer focused, follow a consultative sales approach, thrive in a fast-paced environment, and maintain professionalism in all circumstances. 

What is CyraCom?

CyraCom has been in business for 25 years and is one of the top language services providers in the US. Every day we help tens of thousands of people communicate by breaking down the cultural and linguistic barriers in their lives. These conversations happen through our interpretation services which are offered over the phone, through video, and on-site. Our interpreters help in emergencies like 9-1-1 calls, major life events like delivering a baby, and day-to-day scenarios like setting up car insurance. Our clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.
 

What you’ll do:

• Initiate and maintain contact with key personnel and facilitate proper information flow and communication between CyraCom and established customers.

• Maintain files and records for accounts; input data into proprietary reporting systems.

• Establish and maintain strong relationships with customers; present a professional image and demeanor when representing the company.

• Support ongoing training and assist in retraining customer personnel in proper procedures for using CyraCom products and services.

• In a proactive manner, look for ways to improve client language access program, anticipate customer needs, and offer creative solutions.

• Actively participate in Marketing or Account Management campaigns and any client or prospect follow-up.

• Work independently as well as in a team atmosphere with fellow Account Specialists, Business Research & Development Specialists, and across various departments.

• Log client outreach into Weekly activity in SalesForce by logging meetings with clients (calls, emails, etc.) to help you meet your goals.

• Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.

• Demonstrate a continued commitment to professional education and industry best practices.

• Maintain accountability for revenue retention and growth of an assigned client base by building client relationships, assessing language services need, and expanding product portfolio in accordance with assigned account growth plan (minutes and revenue).

• Maintain, create, and develop all proposals, contracts, and education efforts for assigned business accounts.

Who you are:

• Skilled in the use of spreadsheet and database applications, Microsoft Office Suite, and ability to competently operate common office equipment, including, but not limited to, computer, fax, copier, tablet, smart phone and telephone system.

• High school diploma, GED or equivalent; post-secondary college or technical school education in Business Administration, Business of Science, Software Engineering, Networking or directly related field preferred.

• Four (4) years of progressively responsible customer service/account management experience in a quota-carrying environment including strong personal computing, smart phone and tablet skills; or an equivalent combination of directly related education and experience.

• Excellent communication skills, both verbal and written.

• Demonstrated client management skills.

• Superior customer relations skills.

• Demonstrated professionalism, integrity and ethical standards.

• Strong organizational and time management skills with an ability to prioritize work and manage competing priorities.

• Ability to remain flexible while meeting deadlines in a fast-paced environment.

Nice-to-have experience:

• Completion of a Four (4) year college degree BA or BS

• Sales experience within a healthcare related field.

Compensation and Benefits Highlights:

• CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development

• We value our diverse, equitable, and inclusive workforce

• We encourage professional and personal growth, including tuition reimbursement and opportunities for internal promotion

• This role typically starts at an annual salary of $45,000.00 - $47,000.00, depending on experience.

Physical Demands:

• Requires sitting or standing for extended periods

• Extensive use of a computer and repetitive hand movements in the performance of duties

• This position is sedentary, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.  This position is required to continuously sit, talk, hear and see; frequently stand, walk, finger (computer keyboard), and feel (touch).

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements. CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.

Salary : $45,000 - $47,000