Service Business Development Coordinator

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing.

Our employees power LeadCar. Our dealerships are leading players in the automotive industry, and working with LeadCar means being part of a team that is constantly setting new standards and driving innovation. Our employees are encouraged to challenge themselves and each other to continuously improve. We pride ourselves on being a forward-thinking and dynamic organization that is always looking to stay ahead of the curve. We offer competitive compensation packages and a comprehensive benefits program, including health insurance, retirement plans, and paid time off. If you are ready to take your career to the next level, we are looking for a Service Business Development Coordinator to join our team. Apply today!

To learn more about our company, please visit https://leadcarhondahamburg.com/careers/. 

What We Offer – Benefits: 

• Health Insurance 
• Dental Insurance 
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more! 
• 401(K) Retirement Plan 
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program 
• Continued training through the Company and our manufacturer 

Job Summary:

The Service Business Development Coordinator is responsible for driving service department growth by developing and implementing customer outreach strategies, managing service appointments, and enhancing customer satisfaction through effective communication and follow-up. This role is pivotal in ensuring a seamless and positive service experience for all our customers.

Essential Duties and Responsibilities:

• Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Writer or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides accurate cost and time estimates for needed maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls assigned by the Service Manager and General Manager and verifies the service visit and repair were satisfactory.
• Takes care of any problems that there may have been and asks for a completely satisfied Customer Satisfaction Index (CSI) survey score.
• Contacts customers when their special-order parts arrive and makes an appointment with service scheduler.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
• Contacts customers to remind them of missed service appointments and reschedules them.
• Contacts customers about outstanding service needs and attempts to schedule for service.
• Makes the introduction to service calls as assigned by the Service Manager and General Manager to remind customers of their first service and to make the appointment.
• Contacts customers about declined services and special offer that may be applicable.
• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Service Manager and General Manager.
• Maintains a professional appearance and manner consistent with LeadCar Honda Hamburg’s culture.

Qualifications:

• English/Spanish bilingual ability is a highly preferred skill for the position.
• 1-3 years prior customer service experience preferred.
• Previous sales and/or marketing experience is a plus.
• Must have strong phone etiquette skills.
• Excellent verbal and written communication skills.
• Must possess strong organizational and time-management skills.
• Must possess strong computer skills, specifically in Microsoft Outlook and Excel and in navigating websites.
• Must be able to operate multiple software programs at once.
• Ability to follow instructions and problem-solve.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com