Senior Information Technology Administrator

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Position Summary:

We are seeking for a bright, energic, self-motivated, technically minded Senior Information Technology Administrator who will serve as the company’s key technical contact responsible for our Bank’s technology stack. A successful candidate would be someone with 8 years of hands-on, advanced infrastructure & application support experience, superb team management skills, and crisis management. This person must have an excellent communication aptitude, technically minded, strong work ethic, committed to excellence, team management experience, effective problem-solving skill, team collaboration, and creative growth mindset.

The Senior IT Administrator is a key management & technical member of the Information Technology team. This role will play a vital function in managing our Bank’s technology stacks and take part in various key technology projects. In additional, this individual will report to the Vice President of Information Technology and will work closely with Chief Technology Officer on key initiatives.

The role will be asked to provide desktop support as needed.

Technology Requirements: Expert Level Knowledge:

• Microsoft Azure (Intune, Azure AD, VDI, Compliance, etc.)

• Exceptional troubleshooting skill is a MUST

• Networking Knowledge is highly desirable

• Hands-on is a MUST

• Microsoft Power Platform is a highly desirable

• Experience in Zendesk administration is highly desired

Intermediate Level:

• Solid understanding of Cyber Security

• Power Shell and/or other scripting languages

• Technical writing and documentation

Management & Supervisory Requirements:

• Responsible for the entire technology infrastructure stack and operations

• Assist CTO on IT project planning, invoicing, contract negotiation and budget planning

• Hands-on technical experience is a must

• Provide oversight of the Information Technology operations for ongoing improvements

• Lead and ensure initiatives are completed in a timely manner with efficiency

• Serve as the first Point-of-Contact for any onsite technology emergencies

Non-Technology Requirements:

• Excellent and Effective communicator

• Detail oriented with project management experience

• Stay current with new technologies particularly in AI and automation

• Team Leader mindset with get-it-done attitude

• Willingness to take on additional responsibilities when needed

• Team orientated and minded

• Provide coaching and mentoring to junior team members

• Dedicated and trustworthy

• Diligent and observant in decision making

• Love to talk about new technology trends with promoter mindset

Education and Other Requirements:

• Graduation from an accredited college or university with a bachelor’s degree

• Some weekend and off-hour support will be required

• Love to be technically hands-on

• Certification in Azure Cloud or Microsoft Power Automate AI certificate or training is a PLUS

• Some heavy lifting of less than 50 pounds may be required

• May be required to work outside of typical hours to meet business needs

• Some traveling is required

• Must have a valid driver ID

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.