IT Support Specialist

Position Summary

The IT Support Specialist will provide IT support to users to include hardware/software support, IT asset management, and user/access permissions; resolves tickets assigned, to include tickets escalated to higher levels of support.      

Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Duties & Responsibilities

• Provides IT support to users to include hardware/software support, IT asset management, user/access permissions; resolve tickets assigned, to include tickets escalated to higher levels of support Able to diagnose and troubleshoot and fixes basic Intel-based hardware problems.
• Provides local touch labor (troubleshooting, repairing, etc.) for Cyber Center assets
• Operates and maintains Wireless Network Infrastructure as part of the existing installation infrastructure.
• Installs approved for use desktop software on unclassified desktop systems.
• Performs release management to include commercial software, standard software, and new system releases.
• Provides troubleshooting, and software updates, security updates, vendor patches (service packs, service releases), on unclassified desktop systems when electronic application means do not exist.
• Builds, provides, and advertises patch packages containing software updates, security updates and vendor patches for push to unclassified end-user devices.
• Resolves unclassified desktop system requests through remote administration actions (troubleshooting, repairing) that do not require touch labor.
• Installs approved for use desktop software on desktop systems residing on the SIPRNET.
• Provides local Touch Labor services to include installation, troubleshooting, and software updates, security updates, and vendor patches (service packs, service releases) on desktop systems residing on the SIPRNET when electronic application means do not exist
• Provide local common-user Wireless troubleshooting and repairing
• Re-images systems and update systems.
• Provides user training and user documentation.
• Provides status updates as assigned
• Plan tests, prepare test data, execute testing, identify, analyze and repair errors and retest an application or module prior to implementation and placing into production.
• Support LCI Core values
• Assist Premises Technicians in their duties. 
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This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelor’s degree in an IT-related field 
• DoD programs experience 
• 3 years of related experience 
• Certifications: Security , Microsoft
• Security Clearance Statement: This position requires a government security clearance; you must be a US Citizen for consideration.
• Clearance Level: Secret

Skill & Certification Requirements

• Desktop and peripheral support
• STIGs
• Wireless
• VPN
• Imaging
• Ability to document solutions with MS Office products
• Must have ability to effectively communicate with management and peer
• Ability to trouble shoot network incidences and provide a resolution report to management and/or customer
• Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regards to systems and topologies deployed 
• Must possess excellent written and verbal communication skills
• Position requires sitting, for long periods of time. (Sedentary Work)
• Most duties require extended use of a keyboard and computer monitor
• Extended Telephone Use
• May require lifting of 20-50 lbs
• LCI is an Equal Opportunity Employer/ Veterans/ Disabled 
• If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position, please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.