What are the responsibilities and job description for the Chauffeured Services Dispatcher (On Site) position at LEADER Worldwide?
Job Title: Chauffeured Services Dispatcher
Job Summary:
We are searching for a reliable and experienced Chauffeured Services Dispatcher to join our team. As a Chauffeured Services Dispatcher, you will be responsible for coordinating the safe and efficient transportation of clients by assigning chauffeurs to specific routes and managing all aspects of scheduling and dispatching. The ideal candidate will be highly organized, have excellent communication skills, and possess a strong ability to multitask. This position requires exceptional attention to detail and the ability to remain calm under pressure while ensuring timely and satisfactory service to our valued clients.
Responsibilities:
- Coordinate and schedule chauffeured services based on client requirements, driver availability, and accountability for ensuring client satisfaction.
- Assign chauffeurs and vehicles to routes, considering factors such as distance, time, traffic, and vehicle capacity.
- Monitor the status of chauffeurs through GPS tracking systems and contact them for updates or changes as necessary.
- Track and maintain accurate records of routes, schedules, cancellations, and reschedules, ensuring real-time accuracy and quick response times.
- Assist in managing driver and vehicle availability, conducting routine checks to ensure vehicle cleanliness, maintenance, and safety compliance.
- Communicate with clients and chauffeurs regarding any changes to routes, delays, and special instructions to ensure a smooth and error-free transportation experience.
- Resolve any scheduling conflicts, technical issues, or emergencies swiftly and effectively, maintaining clear communication channels with all parties involved.
- Develop and maintain an up-to-date understanding of local traffic patterns, road construction, and other factors impacting transportation. Effectively utilize this knowledge to optimize routes and minimize delays.
- Provide exceptional customer service by addressing inquiries and concerns from clients efficiently and professionally.
- Collaborate with other team members, including dispatchers, customer support representatives, and sales personnel, to ensure seamless operations and excellent customer satisfaction.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven work experience as a dispatcher or in a similar role within the transportation industry.
- Proficient computer skills, including knowledge of dispatch software, GPS tracking systems, and Microsoft Office Suite.
- Exceptional organizational and multitasking abilities, with the capability to handle high-pressure situations.
- Strong problem-solving skills and the ability to think quickly, making sound decisions while maintaining composure.
- Excellent communication and interpersonal skills, demonstrating patience, empathy, and professionalism in all interactions.
- Knowledge of local traffic regulations, routes, and transportation software.
- Valid driver’s license and clean driving record.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Hours are Sunday - Thursday, 2:30 - 11:00 pm. This is an "in-the-office" position.
Join our dynamic team and contribute to providing top-notch chauffeured services to our esteemed clientele. If you possess the necessary skills, attention to detail, and dedication to customer satisfaction, apply today and take the first step towards an exciting and rewarding career as a Chauffeured Services Dispatcher.
Benefits: Medical, Dental, Vision, 401(k)
