Learning And Development Specialist

Overview

The Learning & Development Specialist is responsible for maintaining and enhancing our Learning Management System (LMS) and programs. This role involves overseeing key administrative and strategic duties to ensure the successful operations of a robust learning and development department.

This job is based in our Chicago office where we have a hybrid work arrangement

.
Key Responsibiliti

es
Learning Management System Administrati

• on:
  Author and update courses using Articulate or other course publication software, and publish them on the LeadingRE Institute's Docebo platf
• orm.Support daily administration of member course pages, groups, and cour
• ses.Manage the LMS content lifecycle from course creation to retirem
• ent.Conduct regular quality assurance checks and tests to ensure optimal user experience and system functional
• ity.Test features and courses to provide the best technical and learning experience for memb
• ers.Ensure timely and effective user support, QA inquiry responses, and troubleshoot
• ing.Develop documentation for LMS training and engagement proces
• ses.Lead the development of user surveys and other feedback mechanisms, and report findings to key stakehold
• ers.Implement enhancements to the member-facing LMS user experience, including homepage improvements, content organization, and gamificat
• ion.Serve as the primary contact for third-party LMS service providers, including Docebo and eSki
• llz.Collaborate with Global and Domestic VP teams to facilitate effective communication regarding member-facing content and training ne

eds.Program Supp

• ort:
  Communicate with members about new Institute offerings and feat
• ures.Conduct regular check-ins with Enterprise, former Enterprise, and prospective Enterprise mem
• bers.Lead LMS and program orientation sessions for new members and Enterprise subscri
• bers.Provide administrative support for all LeadingRE learning-based programs (e.g., Annual Conference, Maestro, Sales Manager Bootcamp, Career G
• old).Perform other duties as assi

gned.Require

• mentsAnalytical Skills: Strong ability to troubleshoot and resolve technical issues while quickly learning new technolo
• gies.Collaboration: Efficiently work with multiple internal departments and external stakehol
• ders.Communication: Excellent written and verbal communication skills. Ability to communicate effectively and efficiently while fostering respectful, customer-service-oriented professional relations
• hips.Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outl
• ook).Course Software Knowledge: Familiarity with Articulate or other course publication software is prefe
• rred.Adaptability: Thrive in a fast-paced, matrixed environment while working effectively with all levels of management and across network membership brokers’ offices and u
• sers.Independence: Ability to work independently is requ

ired.Education and Experi

• ence:Bachelor’s Degree: Requ
• ired.LMS Administration: Coursework and/or certifications related to learning management system administration are prefe
• rred.Systems Orientation: A systems-oriented mindset is required; previous experience in a system support role is highly prefe
• rred.Administrative Experience: Previous administrative and/or customer service experience is requ

ired.
Equal Opportunity Em

ployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled s