What are the responsibilities and job description for the Customer Success Associate position at LeadsPedia, Inc.?
Ready to make an impact? LeadsPedia is seeking an enthusiastic and driven Customer Success Associate (CSA) to join our team at our Franklin, TN office. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers.
Responsibilities
- Customer-Centric Support: Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets.
- Ticket and Integration Expertise: Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Don't worry—we'll provide comprehensive training to help you excel.
- Cross-Functional Coordination: Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback.
- Documentation Mastery: Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient.
- Professional Development: Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance.
- Career Growth: This role is just the beginning! We’ll train you from the ground up and help you explore new roles within LeadsPedia if desired.
Qualifications
- Bachelor's degree (required).
- 1 year of experience in a customer service role, ideally in SaaS or Enterprise software setting.
- Excellent communication skills, with the ability to simplify technical concepts for any audience.
- Persistent and proactive in resolving issues and completing projects.
- Technically curious and eager to learn (we’ll train you on every aspect of our software first).
- Willing to travel occasionally (<10%).
About Us:
LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides our customers with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it’s easy to see the information you care about in one place and use it to make faster, better informed decisions.
A Few of Our Benefits
- Market-competitive compensation - compensation commensurate with experience.
- Comprehensive Healthcare, Dental, and Vision
- Catered lunches
- Flexible PTO
- Regular Team Outings
- A brand new office
We’re looking for passionate individuals who are ready to grow with us. If this sounds like you, apply now and take the first step toward doing something different!
