Customer Success Manager

LeadsPedia is looking for an on-site, in office Customer Success Manager to join our growing team. As a Customer Success Manager, you will be focused on every aspect of the customer experience while coordinating across our Business Development, Product Development, and Customer Support teams to achieve our strategic goals.

Responsibilities

• Onboarding: A big part of the role will be the onboarding new customers onto the LeadsPedia platform, ensuring they are well trained and fully acquainted with the software. 
• Implementation: The onboarding process will require a strong understanding of the LeadsPedia platform as well as the ability to strategically plan the use case the customer has presented. 
• General Account Management: In addition to onboarding new clients, you will have other assigned accounts that you will want to build a relationship with while providing continuous assistance. This is also where there is an opportunity to expand our relationship with our existing clients and help with growing their business on the platform. 
• Retention: Exactly what it sounds like. Retain new and existing clients as much as possible. 
• Relationships: Customer Relationships are the foundation of LeadsPedia and will be a key part of the CSM role. 
• Coordination: As the customer’s primary advocate, you will work with our Support, Sales, and Tech team to review items the customer needs, whether that is assistance with a system migration, a change in pricing plan or a new feature request. 
• Represent: Be the face of LeadsPedia. This means you will need to make sure you are presenting us with integrity and professionalism at all times. 
• Flexibility: As a small technology startup, we work together as a team closely and there may be times you will need to assist other departments when they are short handed. 

Qualifications

• Bachelor’s degree required. 
• 2 years in customer success, account management or a related role, preferably in a Saas (Software as a Service) environment.
• Proven experience communicating with customers from the executive level and down. 
• Proven ability to thrive within a team-oriented and problem-solving focused environment.
• Ability to travel up to 25%.

We are interested in you because: You are YOU! Here at LeadsPedia, we find that a variety of backgrounds and interests can excel in this role. As a result, our team is diverse and collaborative and we would love to add more to that.

About Us:

LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides you with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it’s easy to see the information you care about in one place and use it to make faster, better informed decisions.

A Few of Our Benefits

• Market-competitive compensation - Compensation commensurate with experience. Comprehensive Healthcare, Dental, and Vision - we pay 75% of the cost. 
• Catered lunches 
• Flexible PTO
• Regular Team Outings
• Team Offsites
• A brand new office in the Cool Springs area of Franklin. 

Apply and do something different.