What are the responsibilities and job description for the Support coordinator position at Leadstack Inc?
LeadStack Inc. is an award-winning, one of the nation s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce.
As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we re proud to partner with some of the most admired Fortune 500 brands in the world.
Description :
We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer s experience with Keysight solutions, processes, and services.
Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
Enter, Maintain, and support data entry in various systems to support delivery operations.
Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
Communicates with customers for issue resolution and response.
Solves a broad range of service / support requests varying in scope and complexity.
Requirements : Qualifications
Qualifications
Keysight is an Equal Opportunity Employer.
Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Typically, minimum of 3 years relevant experience.
Experience with database tracking and management systems.
Strong interpersonal skills to work with internal and external customers.
Strong attention to details, ability to multitask and organizational skills.
Will require understanding of general and technical aspects of various contract requirements and processes.
Need to be able to document processes and work instructions.
Ability work with reports and perform data analysis.
Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.
To know more about current opportunities at LeadStack, please visit us at https : / / leadstackinc.com / careers /
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Last updated : 2024-11-26
