What are the responsibilities and job description for the Assistant Sales Operations Manager position at Leaf Home?

Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include :

Position Summary : The Assistant Sales Operations Manager is responsible for assisting the Sales Operations Manager with managing and growing assigned territory through the effective leadership of independent direct seller sales representatives. This role is focused on one Leaf Home product and / or location and will work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Essential Duties and Responsibilities :

Assist with recruiting, hiring, and training direct sales representatives to meet established market goals.
Lead in-depth training program for newly onboarded sales representatives and refresher training to tenured sales representatives.
Administratively responsible for lead results and reporting.
Routinely review sales performance reports to identify areas of improvement and opportunities for assigned team and territory.
Provide customer and sales support by responding to customer inquiries and requests.
Work closely with the Installation department to ensure accurate sales orders and timely installation.
Perform ride-alongs to provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives.
Complete in-home sales consultations with potential customers based on lead volume and staffing velocity.
May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals.
Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications :

Bachelor's degree preferred, or equivalent combination of education, training, and experience.

3 years of experience in a direct sales role or equivalent.

Experience in generating performance reports from a CRM system and identifying key trends and insights.

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.

Hold oneself accountable and responsible while being self-driven in accomplishing goals.

Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.

Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.

Must hold a valid driver’s license.

Must have reliable transportation to / from job site to perform job duties.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and / or Access).

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications :

Direct sales experience in the home services industry.

Experience managing a team of direct sales representatives.

Travel Requirements :

Local travel required.

Overtime / Additional Hours Requirements :

Additional hours may be required (exempt positions).

Physical Requirements :

Normal office environment and field office / manufacturing / construction environment.

Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.

Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical / mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

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