What are the responsibilities and job description for the Learning & Development Specialist position at Leaf Home?

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include :

Position Summary : The Learning & Development (L&D) Specialist will design courses using a variety of learning experiences, including instructor-led training, virtual instructor-led training, and eLearning or self-paced modalities for audiences across Leaf Home’s functional areas. This role is responsible for facilitating a variety of leadership development courses, both internally developed and vendor-created, and should manage all coordination before and following the sessions. The L&D Specialist will lead programs, requiring exemplary organizational skills and self-management in order to achieve long-term program timelines. In this role, the L&D Specialist will become an administrator of the Learning Management System (LMS) and assist with other talent-related processes and materials that intersect with L&D (e.g., onboarding, performance evaluations, succession).

Essential Duties and Responsibilities :

Conduct company-wide leadership development and training, demonstrating skill in presenting, facilitating discussions, and training on key leadership topics.
Oversee all coordination, administrative needs, and evaluation for leadership development or training courses they lead.
Own and fully manage all components of the programs they lead.
Collaborate with management to identify training needs of the Company.
Serve as a super administrator for Leaf Home’s Learning Management System (LMS), train other departments on how to administer the system, and field questions from learners.
Partner with Director, L&D, and other partnering teams to maximize employee engagement and participation in training programs.
Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications :

Bachelor's degree preferred, or equivalent combination of education, training, and experience.

3 years of experience in designing content and facilitating instructor-led courses.

Strong presentation, facilitation, and interpersonal skills. Conducts themselves in a professional and engaging manner with audiences of varying leadership levels.

Outstanding organizational skills and the ability to juggle several programs or projects at once.

Ability to meet the demands of different stakeholders without “dropping the ball.” Can manage one’s time effectively and work autonomously to self-impose deadlines in order to deliver on program outcomes several weeks or months down the road.

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.

Hold oneself accountable and responsible while being self-driven in accomplishing goals. Can hold partners accountable for contributing to any projects that require cross-functional collaboration.

Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.

Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications :

Working knowledge of adult learning theory and best practices for learning and facilitating material.

1 years of corporate learning and development experience.

Travel Requirements :

Less than 10% domestic travel required.

Overtime / Additional Hours Requirements :

Additional hours may be required (exempt positions).

Physical Requirements :

Normal office environment.

Performs indoor work in a climate-controlled environment.

Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical / mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

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