What are the responsibilities and job description for the Master Plumber position at Leaf Home?
Job Description
Job Description
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.
Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.
We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include :
Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.
Position Summary
The Master Plumber is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving inventory management, job scheduling, pre-construction walkthroughs, service resolution, training, and management of local third-party installation network.
Must have active FL Master Plumber's License to be considered
Essential Duties and Responsibilities :
- Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
- Work with the customer to schedule jobs based on installer availability and customer preferences
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
- Accurately enter job orders into the Operations App for scheduling, inventory, and job costing purposes
- Order product based on job specs and products related to installation process to maintain adequate stock and custom inventory
- Perform administrative duties such as building job packets and solving funding issues
- Assist third-party installation partners on job site as needed with product staging and transport
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Collaborate with all office and corporate functional teams to meet / exceed office and regional goals
- Recruit subcontractors as needed to expand installation capacity
- Follow established job site safety rules, OSHA guidelines and company safety policies and procedures
- Must hold a valid driver's license.
- Performs other duties as assigned by supervisor.
Experience and Minimum Qualifications :
Preferred Knowledge, Skills, Abilities or Certifications :
Travel Requirements :
Overtime / Additional Hours Requirements :
Physical Requirements
Are We Your Company?
Focused On Growth Tundraland is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by :
What do we offer?
Other perks you need to know about :
Leaf Home Awards and Accolades : Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including :
Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical / mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
