Willow Heights Mansion - Banquet Staff

Description

Position Objective
Our Banquet Servers provide an exceptional guest experience during events and ensure they have a positive experience while
attending any event, at any Léal property. Duties include, but aren’t limited to, setting banquets tables, chairs, place settings,
beverage stations, and buffet areas for service. During service, the Banquet Server accommodates all guests and is responsible
for serving plated meals, serving and replenishing buffet food, refilling beverages, removing dirty dishes from tables, and
assisting in additional tasks to help facilitate a smooth and efficient service in accordance with Banquet Event Order (BEO).
Banquet servers will follow through with the proper and timely setup and tear down of each event. They will assist with
maintaining all equipment and facilities in an organized, clean, and safe environment.

Essential Job Functions

• Greet all guests warmly with a smile and professional greeting. Make eye contact with guests.
• Work in the FOH and BOH kitchen areas to provide friendly hospitality to all guests
• Communicate professionally with all FOH and BOH staff, including management
• Safely carry plates with food on trays and serve guests while walking around the venue
• Set up necessary service station(s) and perform assigned side work
• Assemble food on tray or buffet from each station as necessary
• Serve food/meals; places dishes by courses in front of each person (if applicable) following our service standards
• Check back with guests after food is served to ensure member/guest satisfaction; replenish water, silverware, etc. as necessary.
• Attend pre-shift meetings as requested by management
• Remove soiled dishes and glasses, perform cleaning tasks and breakdown of service. Keep tables, coffee/beverage, and bus station areas clean at all times
• Review the banquet event form (BEO) at the beginning of each shift to ensure knowledge of the timeline and menu for the event
• Communicate with the catering staff regarding any special needs or requests from guests
• Assist in ensuring that the events are running according to the event timeline
• Maintain high standards for safety and cleanliness in all areas of the property
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing items, and refilling glasses
• Communicate any areas of need, problems, and concerns from a guest to the Event Manager
• Protect the company, employees, and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Assist other banquet servers with maintenance (side work duties) as necessary
• Be familiar with the different various types of food service – buffet, plated, family-style, etc.
• Keep all supplies and equipment in order and stored in designated area
• Drive company golf carts, at appropriate speed and with caution
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment (PPE)
• Practice safe working habits and take all required rest and meal breaks in a timely manner
• Perform all other duties as assigned by management

Qualifications

Required Education, Knowledge, Skills, and Competences:

• Must be flexible and available to work a varying schedule to include weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
• Maintain a professional and polished appearance in adherence with the company dress code
• Must possess and maintain a valid California Food Handler Certificate
• Must possess and maintain a valid California Responsible Beverage Serving Certificate
• Excellent verbal and interpersonal communication skills required. Communicate professionally in person and on the phone
• Must be able to use time tracking software and point-of-sale (POS) systems
• Ability to work under pressure and remain calm in high pressure situations
• Ability to anticipate customer and server needs and respond appropriately
• Ability to work in a team environment, work cohesively with co-workers and perform duties and responsibilities in a manner consistent with company policies

Salary : $17