Senior Customer Success Manager

LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.

We are seeking a Senior Customer Success Manager to empower our customers to achieve their business objectives using our SaaS platform. This role will report to our Senior Director of Enterprise CSM and requires a strong technical understanding of SaaS products, with deep expertise in Salesforce.

As a Senior CSM, you will act as a strategic partner, leveraging your Salesforce knowledge to guide adoption, enablement, and growth initiatives while delivering measurable value for our customers.

What You’ll Be Doing

• Manage a book of business amongst our enterprise customers
• Build and nurture relationships with Key Executive Stakeholders
• Leverage your deep knowledge of Salesforce & revenue process to guide customers in optimizing integrations and workflows within LeanData
• Deliver on our mission of “Making Everyone an OpsStar,“ creating an experience that transcends the standard customer-vendor relationship
• Be a trusted advisor to end-users, ensuring clients derive maximum value from their investment
• Develop strategic plans to effectively and efficiently move existing clients to their desired outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell).
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Lead projects from implementation to business results, leveraging partners, internal and client resources to get things done
• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
• Turn LeanData clients into life-long advocates
  
  

Requirements

• 4-6 years of work experience in Management Consulting, Customer Success, Technical Account Management and/or revenue operations
• Deep expertise in revenue process and Salesforce
• Experience managing enterprise clients
• Impressive executive presence and communication abilities
• Ability to navigate customer organizational structures to identify and build relationships with stakeholders
• Ability to develop strategies on assigned accounts that lead to the adoption of existing technology solutions and new capabilities as they launch
• Proven experience in quickly grasping and distinctly explaining technological and business concepts
  
  

Bonus Points If You Have

• Domain expertise and industry best practices in Sales or Marketing
• Expertise in Sales Engagement and Marketing Automation platforms
• Proven experience working in an evolving, high growth environment
  
  

Why Work At LeanData

• LeanData covers employee insurance premiums up to 90%
• Stock options in LeanData for all full-time employees
• Flexible PTO
• 401K plan