What are the responsibilities and job description for the Manager, Support Engineering position at LeanDNA?
LeanDNA is helping solve the $150B problem that global manufacturers face-excess inventory tying up critical working capital and keeping manufacturing companies from being as efficient as they need to be. Without an effective way to optimize inventory, manufacturers are buying too much, too little, or placing inventory in the wrong place at the wrong time. Companies are stuck fighting operational fires related to critical inventory shortages, creating delays in delivering their product to customers on time.
LeanDNA's factory inventory optimization and shortage management solution quickly empowers supply chain professionals to dramatically reduce excess inventory, deliver on time, and establish operational command of their organization's inventory operations. LeanDNA optimizes the inventory management process by adding the much-needed (and much-appreciated) artificial intelligence into the forgotten area of the business : The factory. It's not just about smart inventory planning-true optimization occurs when procurement leaders have command over the operation, and the supply chain teams tasked with bringing those plans to life have total visibility, AI-driven recommendations, and a clear game plan for hitting their inventory goals every time.
As a Manager of Support Engineering, you lead the support engineering group reporting to the VP of Professional Services. Your team manages the day-to-day ticket triage and activities by identifying and escalating issues either the Customer Success team or the customers directly ensuring your team's work adheres to the business requirements, and tactical best practices during implementation and sustainability of the product.
Job responsibilities :
- Provides guidance to immediate team of support engineers on daily tasks and activities
- Sets the overall guidance and expectations for team output, practices, and collaboration
- Anticipates dependencies with other teams to deliver products and applications in line with business requirements
- Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
- Identify and develop talented engineers and leaders, foster a healthy and collaborative culture for your team that embodies both industry best practices and company's values
- Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
Required skills
