ASSOCIATE ACCOUNT MANAGER

POSITION  DESCRIPTION   TITLE OF POSITION:         Associate Account Manager                                           REPORTS TO:                   Director, Sales DEPARTMENT:                  Sales DATE:                                 2024                                                               DESCRIPTION OF DUTIES  GENERAL PURPOSE To call and re-establish the buyer / vendor relationship with Leanin’ Tree Greeting Cards. Sells Leanin’ Tree products to established business accounts by telephone: calls blitz lists, services accounts by selecting orders, maximizes sales, maintains current customer base and acquires new business, meeting required revenue goals.   2)  ESSENTIAL FUNCTIONS Call existing Leanin’ Tree customers to re-establish the relationship, to sell Leanin’ Tree products and service customer accounts by making a minimum of 85 outbound calls per day and achieve monthly sales goals. Quickly and accurately complete inbound calls by servicing, selling or redirecting the call to the appropriate resource. Call existing Leanin’ Tree customers to “blitz” for specified products, other projects as needed. Master a 6-step sales process, implementing Leanin’ Tree’s Sales best practices. Process all orders and resolve customer issues ethically. Build new account opportunities by asking for referrals. Use and accurately maintain an account management system, including updating accounts, deleting inactive/duplicate accounts, and establishing appropriate call cycles in order to retain and grow revenues from assigned account database. Adhere to Leanin’ Tree sales policies, procedures, prices, promotions, terms and conditions which includes selling with integrity and ethical behavior, maintaining up to date knowledge about products and merchandising and practicing “Right product, Right store”.  Obtains complete and current credit references on all new and existing accounts, working with the credit department to ensure timely release of orders for credit worthy customers. Assist other sales representatives pick orders. Communicate professionally and courteously with customers, department, managers and other Leanin’ Tree departments. Regular and reliable attendance.     3)   OTHER FUNCTIONS Participate in department teams. Develop sales skills and knowledge. Other duties as assigned.   4)   SUPERVISORY DUTIES             None   5)   KNOWLEDGE, SKILLS, AND ABILITIES Sales skills and knowledge Communication and interpersonal skills Data entry, computer and 10-key skills (preferred) Ability to use the telephone, computer, and keyboard Telephone skills and etiquette Time Management and organization skills Multi-tasking skills Ability to achieve goals Ability to self-motivate Basic math skills   6)  EDUCATION AND EXPERIENCE NECESSARY             High School diploma or equivalent, some college preferred             1 year sales experience, business to business preferred Telephone sales experience, business to business preferred                         7)   MATERIAL AND EQUIPMENT DIRECTLY USED                       Telephone (including use of voicemail)             Telephone headset Computer, software, and database             Calculator             Copier             Fax Machine   8)  WORK ENVIRONMENT/PHYSICAL SKILLS NEEDED Indoor office environment Ability to sit for 8 hours while typing on a computer keyboard Ability to speak articulately for 8 hours Hand/eye coordination and visual acuity in near/mid ranges Manual dexterity using both hands and fingers to type on a keyboard and dial phone, reaching with arms/hands Ability to lift up to 30 pounds     Must be able to perform the essential functions of the position, with or without reasonable accommodations.   Qualified applicants complete internal application located in adjacent drop file, and obtains Supervisor signature prior to delivery to HR within 3 days.   Base Salary Range: $31827.00 to $43328.00 annually Target commission opportunity:    $20,000.00 to $60,000.00 annually   Benefits include: health plan, life insurance, disability, 401 plan, and entitlements.   Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications for the job.

Salary : $20,000 - $60,000