What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at LeAnn Dodge - State Farm Agent?
Benefits:
Position Overview
LeAnn Dodge State Farm Agency, located in Battle Ground, WA, is currently looking for a positive, outgoing, career-oriented professional to join our team as a Customer Service Representative. This is an experienced agency and this is an added position with a lot of growth potential.
We strive for excellence in our customer care and in making a positive impact. If you like connecting with people and learning and adding value, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Overview
LeAnn Dodge State Farm Agency, located in Battle Ground, WA, is currently looking for a positive, outgoing, career-oriented professional to join our team as a Customer Service Representative. This is an experienced agency and this is an added position with a lot of growth potential.
We strive for excellence in our customer care and in making a positive impact. If you like connecting with people and learning and adding value, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- 401K
- Hourly pay plus potential for bonus
- Medical/Dental/Vision
- Paid time off (vacation and personal/sick days)
- Exposure to an experienced team with culture of support, coaching, structure, and growth mindset
- Growth potential/Opportunity for advancement within my agency
- Excellent communication skills - written, verbal and listening
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Ability to work in a team environment
- Ability to multi-task
- Ability to effectively relate to a customer
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Must be available to work the following schedule: Mon - Fri 9am-5pm
- Associate's degree or higher preferred
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.