Vice President of Franchise Operations

Position Overview:

As the Vice President of Operations, you will lead the operational strategy for both franchise and company-owned locations. Your role will be pivotal in ensuring consistency, efficiency, and profitability across all units while fostering strong relationships with franchisees. You will work closely with cross-functional teams to optimize performance, implement best practices, and drive growth.

Key Responsibilities

:Franchise Operations & Suppor

• tOversee the operational performance of franchise locations, ensuring brand standards and SOPs are upheld
• .Develop and execute operational strategies to enhance efficiency, customer experience, and profitability
• .Lead a team of franchise business consultants, ensuring they provide world-class support to franchisees
• .Serve as a key liaison between the franchisor and franchisees, addressing concerns, identifying opportunities, and ensuring alignment with corporate goals
• .Analyze KPIs and financial performance across the franchise network, identifying trends and opportunities for improvement

.Company-Owned Unit

• sDrive operational excellence and revenue growth in corporate-owned locations
• .Implement best practices and pilot new initiatives that can be rolled out across the franchise system
• .Ensure company-owned locations serve as a model for franchisees in terms of operations, customer service, and profitability

.Growth & Expansio

• nPartner with the development team to support franchise expansion, onboarding, and training of new franchisees
• .Play a strategic role in market planning, site selection, and territory growth
• .Develop and refine training programs for franchisees and their teams to enhance operational capabilities

.Leadership & Collaboratio

• nBuild and lead a high-performing operations team that supports franchisees effectively
• .Collaborate with marketing, finance, and supply chain teams to ensure seamless execution of initiatives
• .Stay ahead of industry trends and implement innovative strategies to maintain a competitive edge

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Qualification

• s:10 years of multi-unit operations leadership, ideally within a franchise organizatio
• n.Proven track record of driving operational efficiencies, franchise support, and profitabilit
• y.Strong understanding of franchise relations, unit-level economics, and P&L managemen
• t.Experience leading field support teams and working cross-functionally with marketing, finance, and developmen
• t.Data-driven mindset with the ability to analyze trends and implement strategic improvement
• s.Excellent leadership, communication, and relationship-building skill
• s.Travel required (~30-50%) to visit franchise locations and attend key meetings/even