General Manager: Grown Brilliance (Fine Jewelry)

About the Brand

Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.

As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.

About the Role

We are seeking an innovative and dynamic General Manager for our Grown Brilliance boutique in the West Village, powered by the Leap Platform. As a local market expert, the GM will build strong partnerships with neighboring businesses, foster relationships through community events, and utilize networking skills to drive client engagement and boutique success.

The General Manager is responsible for inspiring a team to deliver exceptional client experiences, ensuring every interaction reflects the brand’s luxury ethos. From developing action plans that enhance sales and clienteling to recruiting and mentoring top talent, the GM plays a pivotal role in the store’s success. Additionally, they will oversee operational excellence, including maintaining pristine store standards, visual merchandising, and inventory management.

This role also requires executing impactful in-store activations, leveraging technologies like Shopify, Endear, and Slack to streamline operations and enhance performance. Flexibility, strong organizational skills, and a commitment to excellence are essential to thrive in this fast-paced, results-driven environment.

Position Qualification:

• Fine Jewelry Expertise: In-depth understanding of fine jewelry, with knowledge of gemstones and craftsmanship; diamond certification preferred.
• Leadership Acumen: Proven ability to inspire and manage high-performing teams, fostering a positive and results-oriented environment.
• Client-Centric Approach: Exceptional interpersonal skills with a passion for building relationships, cultivating repeat clientele, and delivering unforgettable client experiences.
• Operational Excellence: Strong organizational skills, proficiency with retail technologies, and ability to manage store operations effectively.
• Flexibility and Agility: Available to work a full-time schedule, including evenings, weekends, and holidays, to meet dynamic business needs.

Annual Base Salary: Starting pay is 70k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leadership: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.

• Client-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.

• Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.

• Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.

• Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.

• Emotional Intelligence: Demonstrates unwavering dependability and exceptional empathy in managing complex client inquiries, resolving escalated complaints, and addressing high-level requests with poise and professionalism.

• Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.

• Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.

Key Performance Indicators (KPIs)

• Employee Retention & Development: Cultivates a supportive environment that emphasizes growth, team engagement, and the development of future leaders.
• Sales Leadership: Drives sales performance by setting clear, measurable sales goals and motivating the team to meet and exceed these targets. Focuses on optimizing key metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT), while consistently achieving or surpassing both individual and team sales objectives. Provides guidance and support to team members to enhance performance, fosters a results-driven culture, and ensures alignment with broader business goals to deliver exceptional sales results.
• Clienteling Excellence: Build and maintain lasting relationships, achieving high Net Promoter Scores (NPS) and fostering repeat business.
• Operational Efficiency: Maintain seamless execution of store operations, visual merchandising, and inventory management.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100 stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks

• Unlimited PTO (blackout periods apply)
• Commission Eligibility
• Comprehensive Medical, Dental, and Vision benefits
• AllOne Health - Employee Assistance Programs
• 401K
• Discounts across Leap partner brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.