What are the responsibilities and job description for the QA Analyst position at Leap?
Full-time remote position with modest travel requirements
Leap is a fintech business whose mission is to make renting easy and accessible to everyone. We are seeking a QA Analyst to support our rapid expansion. This is an opportunity for the right person to join an exciting startup with significant prospects for growth. Joining a small firm means that you must be a self-starter and able to thrive in a fast-paced, dynamic environment. This hire will be an integral member of the team, supporting the Executive Team in a highly diverse and impactful role.
About Us:
Since 2018, Leap has been a provider of innovative occupancy and risk management solutions for the multifamily and single-family rental markets. Its products serve to make apartment and single-family leases more affordable, providing insurance alternatives to security deposits and guarantors. Leap recently completed a Series A funding round, has annual revenue growth of 100% and will continue to grow organically and via acquisition.
We are seeking a hard-working professional to join our team, and we believe in fostering a work environment built on our core values. Diversity is not just a concept for us; it's a cornerstone of our success, as we recognize the strength that comes from different perspectives and backgrounds. Our culture is one where open communication and teamwork thrive. If you are passionate and ready to contribute to a vibrant and collaborative work environment, we invite you to apply and be a part of our dynamic team.
About the Position:
We are seeking a detail-oriented and proactive Quality Analyst to assist the Audit Manager in the daily operations of a growing property management company. This role will support key activities across document control, technical writing, risk management, auditing, and quality assurance. The ideal candidate will have strong organizational skills, a keen eye for process improvement, and an ability to collaborate effectively with various departments to ensure that quality standards are maintained and improved. This position offers opportunities for growth, including continued education and leadership development.
Responsibilities:
- Monitor issued policies, coverage amounts, and product offerings to ensure they meet the organization’s risk management objectives.
- Communicate audit findings and work with leadership and impacted departments to develop and implement corrective actions.
- Maintain an organized and accessible document management system, ensuring accuracy and version control.
- Collaborate with other departments to map out new processes, identify opportunities for improvement, and draft corresponding documentation.
- Provide quality insights to other departments to improve operational effectiveness and efficiency.
Requirements:
- Bachelor’s degree in Business, Risk Management, or a related field, or equivalent professional experience.
- Minimum of 2-3 years of experience in a quality analysis or risk management support role.
- You are obsessed with data quality and data perfection.
- Strong technical writing and documentation skills.
- Experience navigating Salesforce, SAP, and other inventory management software.
- Experience with document management systems, especially Grace Hill or similar platforms.
- Familiarity with risk management practices, including policy review and performance reporting.
- Excellent communication and collaboration skills to work across departments.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
Skills:
- Problem-solving skills
- Written and verbal communication skills
- Attention to detail
Benefits and Perks:
- Leap offers competitive health benefits including medical, dental, vision, and long and short-term disability.
- Transit Benefits
- Flexible WFH schedule
Leap is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
