Store Manager: Malbon Golf

Malbon was born in Los Angeles during a transformative chapter in Stephen and Erica Malbon’s lives: parenthood. During this time, golf became more than just a game; it became a source of connection and purpose, providing a sense of grounding amidst a period of change. As their love for the sport deepened, they recognized both the beauty of its traditions and the opportunity to evolve them for a modern audience. Stephen and Erica sought to honor the heritage of golf while opening it up to a broader community, blending time-honored values with a fresh, creative spirit. Determined to push the game forward, they infused golf with the energy of fashion, music, art, and lifestyle sports. Their goal was to make golf inclusive and relevant to a new generation.

About the Role:

We are seeking an innovative and engaging Store Leader for our Malbon Golf boutique powered by the Leap Platform, located in Los Angeles. The Store Leader will build dynamic teams to deliver exceptional guest interactions, drive store performance, and achieve business goals. By cultivating a positive and collaborative environment, this leader will inspire their team to create memorable in-store experiences while promoting creativity, engagement, and excellence.

They will strategically develop and implement action plans to drive sales growth, enhance client engagement, and nurture community connections that boost brand awareness. Additionally, the Store Leader will recruit top-tier talent for in-store roles, ensuring a high-performing team through strategic hiring and development. Clear and transparent communication of goals and expectations will be essential to fostering alignment and collaboration across the team.

Operational excellence is another cornerstone of this role. The Store Leader will oversee the consistent upkeep of store standards by delegating key responsibilities, such as cleanliness, visual merchandising, and operational tasks like inventory counts, tagging, and shipment processing. By ensuring seamless execution, they will deliver a high-quality customer experience. Additionally, they will design and execute impactful in-store activations that drive customer engagement and achieve measurable results.

You are a passionate golf enthusiast who lives and breathes the sport, seizing every opportunity to be on the course. Your expertise extends well beyond following tour players or knowing local golf courses. With in-depth product knowledge, you excel in the fitting process, selecting the ideal golf ball, and understanding how specific club shafts and equipment choices impact performance. Additionally, your insight into fashion trends ensures players are outfitted for both style and functionality, enhancing their overall experience on the course.

The ideal candidate will demonstrate the ability to work independently and thrive under pressure, ensuring the seamless execution of store opening and closing procedures. They will also excel in developing and optimizing team schedules while managing payroll efficiently and accurately, all while maintaining a full-time commitment to the success of the store. Lastly, commitment to continuous learning and the adoption of new technologies, systems, and applications is key to success, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements:

• Bring 3 years of proven leadership experience and 5 years of expertise in customer service or retail, ideally within a related category.
• Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
• Must be at least 18 years of age.
• Uphold a flexible and agile work schedule to meet business needs, including availability for days, nights, weekends, and holidays, while committing to a full-time 40-hour workweek.
• Maintain an active and dynamic floor presence, including standing and walking for extended periods, while demonstrating the ability to safely use a ladder and lift up to 50 lbs.

Annual Base Range: 67k - 70k. Actual salaries will be based on years of experience, skills, competencies qualifications.

Interpersonal Skills:

• People Leader- Inspires and empowers others through effective coaching, mentoring, and training, while cultivating a pipeline of future leaders. Strategically delegates tasks to enhance team capabilities and drive optimal productivity.
• Customer-Centric & Hospitality-Driven: Passionate about creating genuine, authentic connections with customers, anticipating their needs, and showcasing exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Professional & Reliable: Consistently punctual and dependable, adept at handling customer inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the customer experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s):

• Employee Retention: Demonstrates the ability to attract, develop, and advance team members, encouraging a supportive and growth-oriented environment.
• Sales Leadership: Drives sales performance through strategic focus on key metrics, including Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT).
• Clienteling Excellence: Builds strong client relationships through outreach, networking, and consistently achieving high Net Promoter Scores (NPS).
• Task Management: Effectively manages priorities to meet deadlines and achieve goals with precision and efficiency.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We proudly partner with trailblazing brands such as ASRV, Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• 401K
• Medical, Dental & Vision benefits
• AllOne Health - Employee Assistance Programs
• Employee discount wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.