What are the responsibilities and job description for the Store Manager: Malbon Golf position at Leap?
About the Brand:
Malbon was born in Los Angeles during a transformative chapter in Stephen and Erica Malbon’s lives: parenthood. During this time, golf became more than just a game; it became a source of connection and purpose, providing a sense of grounding amidst a period of change. As their love for the sport deepened, they recognized both the beauty of its traditions and the opportunity to evolve them for a modern audience. Stephen and Erica sought to honor the heritage of golf while opening it up to a broader community, blending time-honored values with a fresh, creative spirit. Determined to push the game forward, they infused golf with the energy of fashion, music, art, and lifestyle sports. Their goal was to make golf inclusive and relevant to a new generation.
About the Role:
We are seeking an innovative and dynamic Store Manager for our Malbon boutique powered by the Leap Platform, located in the Georgetown market. The Store Leader will build dynamic teams to deliver exceptional guest interactions, drive store performance, and achieve business goals. By cultivating a positive and collaborative environment, this leader will inspire their team to create memorable in-store experiences while promoting creativity, engagement, and excellence.
They will strategically develop and implement action plans to drive sales growth, enhance client engagement, and nurture community connections that boost brand awareness. Additionally, the Store Leader will recruit top-tier talent for in-store roles, ensuring a high-performing team through strategic hiring and development. Clear and transparent communication of goals and expectations will be essential to fostering alignment and collaboration across the team.
Operational excellence is another cornerstone of this role. The Store Leader will oversee the consistent upkeep of store standards by delegating key responsibilities, such as cleanliness, visual merchandising, and operational tasks like inventory counts, tagging, and shipment processing. By ensuring seamless execution, they will deliver a high-quality customer experience. Additionally, they will design and execute impactful in-store activations that drive customer engagement and achieve measurable results.
You are a passionate golf enthusiast who lives and breathes the sport, seizing every opportunity to be on the course. Your expertise extends well beyond following tour players or knowing local golf courses. With in-depth product knowledge, you excel in the fitting process, selecting the ideal golf ball, and understanding how specific club shafts and equipment choices impact performance. Additionally, your insight into fashion trends ensures players are outfitted for both style and functionality, enhancing their overall experience on the course.
The ideal candidate will demonstrate the ability to work independently and thrive under pressure, ensuring the seamless execution of store opening and closing procedures. They will also excel in developing and optimizing team schedules while managing payroll efficiently and accurately, all while maintaining a full-time commitment to the success of the store. Lastly, commitment to continuous learning and the adoption of new technologies, systems, and applications is key to success, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.
Position Requirements:
- Minimum age requirement of 18 years.
- Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences and long-term client relationships.
- Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
- Proven leadership experience with a demonstrated ability to oversee and motivate high-performing teams.
- Ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
- Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
- Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
- Active floor presence with the ability to stand and walk for extended periods, use a ladder, and lift up to 50 lbs.
Annual Pay Range: 60k to 67k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
- People Leadership: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.
- Customer-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.
- Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.
- Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.
- Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.
- Professional & Reliable: Dependable and empathetic when handling customer inquiries, complaints, and requests.
- Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.
- Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.
Key Performance Indicators (KPIs):
- Employee Retention: Cultivates a supportive and growth-focused team environment.
- Sales Leadership: Drives sales performance by focusing on metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT).
- Clienteling Excellence: Builds long-term relationships with repeat clientele by achieving high Net Promoter Scores (NPS) and leveraging outreach and networking.
- Task Management: Balances priorities to meet deadlines and achieve goals with precision and efficiency.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100 stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Unlimited PTO (blackout periods apply)
- Bonus Eligible
- 401K
- Medical, Dental & Vision benefits including HSA
- AllOne Health - Employee Assistance Programs
- Employee discount wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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