What are the responsibilities and job description for the Documentation Specialist position at Leapros, Inc.?
Leapros is a trusted workforce solutions partner, offering customized recruitment and interim staffing solutions, as well as innovative resources designed to empower employers and professionals to accomplish their hiring and career objectives. Operating on a national platform, our areas of concentration include finance and accounting, information technology and engineering, human resources and administration, sales and marketing, supply chain and operations. Whether you are a talented professional or a company looking for a talented professional, we welcome you to take a leap with us!
CLIENT PARTNER PROFILE & VALUE PROPOSITION : Leapros has been engaged by a supply chain leader in the South Bay to fill a bilingual Operations / Customer Service role. Candidate must be fluent in Japanese and able to work 100% onsite in Rancho Dominguez.
POSITION TITLE : Operations Specialist – Customer Service
POSITION SUMMARY : The Operations Specialist will provide the highest level of customer service through prompt responses to all cargo inquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and / or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Operations Specialist to ensure all requirements for the booking are complete so it can be handed over to Load Planning. In this role, the Operations Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.
RESPONSIBILITIES / DUTIES :
- Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
- Working with the warehouse to ensure all cargo booked has been received prior to cut off.
- Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
- Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
- Complete booking requests
- Arrange pick-ups with trucking company
- Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office / agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
- Determine if the customer requires company to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
- Make sure Load Planning is aware of any special requirements on the handling of the cargo.
- Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
- Lodge any hazardous paperwork with the Hazardous Materials Team to seek pre approval on being able to handle the cargo
QUALIFICATIONS :
PAY TRANSPARENCY : A reasonable estimate of the available {annual or hourly} pay scale for this position is : $24 per hour. The actual compensation offered may vary depending on qualifications and other factors essential to the performance of duties and is determined by the hiring authority.
At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity, solidifying our position as the most trusted workforce solutions partner. To learn more about Leapros or to speak with one of our recruitment partners, call 866-920-LEAP or visit our website at
LPPRO
Salary : $24
