Senior Solutions Engineer

LearnUpon is looking for an Senior Solutions Engineer to join our team. This is a hybrid role, working 4 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more. 

About the Team

Our Sales & Pre Sales Engineering teams are growing at tremendous pace. We have an amazing opportunity for an experienced Senior Pre-Sales Solution Engineer, with a proven track record of helping Sales teams win large strategic enterprise customers, to join us during our rapid growth to  further develop their career and grow the business. 

Our team's success derives from supporting each other (having each other's back), delivering consistency in our daily activity and striving for the best possible solution that will make a real difference to our customers. We are looking for someone who thrives as part of a team, has great communication skills, a strong desire to deliver their best, day in day out, and can provide an exceptional pre-sales technical experience to our most complex customers. Although we have a robust onboarding programme in place, we expect you to be a self learner and to be hungry to develop your knowledge of the LearnUpon platform.

What will I be doing?

• Become an expert in the LearnUpon platform, our product integrations & the Learning Management System space for solutioning for Large Enterprises.
• Practice excellent product discovery to uncover current pains and their priority for customer.
• Use in-depth product knowledge and technical expertise to build impactful solutions that solve customer pains and deliver value by supporting business goals.
• Lead on product presentations, demonstrations, proof of concepts and ongoing technical consultation to gain the product ‘yes’ for Enterprise customers.
• Lead on product deal strategy and positioning of LearnUpon solutions to gain successful outcome for the business. 
• Proactively build out technical diagrams and pocs/workflows leveraging API & Webhook guides along with other technical documentation and tools e.g: Potential integrations between LearnUpon and other 3rd party systems.
• Support the business in maintaining  competitive product intel and positioning the Learnupon solution in  competitive deals.
• Proven experienced in team selling environments with account executives, sales managers, senior executives and comfortable leading with techniques like value selling and selling to solve customer pains.
• Act as a thought leader for new or emerging product solutions from LearnUpon.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of LearnUpon’s products.
• Collaborate with passion and energy in a fun & fast paced environment.

What skills do I need?                                                                                  

• 5 years Pre-sales experience in a SaaS/Cloud environment, selling enterprise software to business users & executives at large enterprise organizations.
• Proven track record of delivering technical solutions, leveraging APIs, webhooks, and using workflow tools like Make, Zapier etc.
• Outstanding techno-functional capabilities, comfortable owning the technical sell on Strategic Enterprise opportunities with the sales team.
• Strong experience of building proof of concepts or custom demonstrations, showcasing use case specific solutions & the business value that technology can render for identified pain points.
• Good knowledge of other Sales tech stack apps, e.g. Salesforce, Hubspot, MS Dynamics, IDP SAML SSO Providers, OIDC, Workday, ADP.
• Self starter who is motivated and proactive to seek information to fill knowledge gaps and who manages their time effectively and prioritizes what’s important.
• Excellent customer facing and relationship building skills.
• Business value focused mindset to uncover prospect’s business challenges and develop solutions to solve them. Demonstrate value from Admin to Executive level.
• Ability to explain and resolve complex technical aspects of SaaS software, including communicating with technical audiences on security and privacy .
• Excellent team player with cross functional collaboration experience.
• Excellent verbal and written communication skills as well as active listening.
• Operates with integrity and respect in everything they do.
• Highly self-motivated, hard-working, and objective driven, demonstrates ‘design thinking’.
• A pragmatic approach coupled with the ability to thrive under the pressure of constant change and moving objectives as the organization grows.
• A high degree of self-driven learning regarding new technologies in general and LearnUpon Platform capabilities in particular.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can! 

Not required but considered a big plus

• Previous experience in eLearning, HCM or Digital Saas technologies is highly valued.
• Experience in HTML, CSS, JavaScript, SQL is very good to have but not a mandatory requirement.
• Experience with embedded systems, iframes and web components .
• Experience of working within a company that has scaled ARR to >$100M.
• Ability to travel for prospect and client meetings.

Why work with us?

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and Company pension scheme.
• 25 days Paid Time Off 1 annual company wellness day off.
• Work in a fun and supportive environment with regular team events.
• Excellent career progression - take LearnUpon where you think it can go.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to an initial a 30-minute call with our Talent team.
• Successful candidates will then be invited to a 60m interview with our Head of Sales Engineering.
• If successful, candidates will be invited to deliver a 1-hour task-based panel presentation to demonstrate their practical skills.
• Finally, candidates will have a short interview with our CEO.
• Finally, successful candidates will be contacted with an offer to join our team!

LearnUpon is an Equal Opportunities Employer. 

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.