Senior Client Success Executive

Our client is seeking a talented individual with deep experience working with Payors in the healthcare field to help our Client Success team execute this vision.   If you’re a driver and a doer, motivated by helping clients meet their business goals, and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you. You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of the team and organization. What you’ll do : Act as the primary relationship manager for key healthcare clients (post sales), ensuring satisfaction and driving retention Serve as a trusted advisor, deeply understanding clients’ business objectives, challenges, and success metrics Develop and execute strategic plans to align client goals with company solutions and services Focus on ensuring your clients achieve their business goals Serve as primary advocate address and resolve escalated client concerns with urgency and transparency, ensuring high satisfaction levels Collaborate cross-functionally with internal teams (Product, Operations, Sales, and Implementation) to ensure seamless delivery and client success Initiate data analysis and interpretation for client accounts; identify areas of opportunity Monitor client utilization and engagement, proactively identifying and mitigating risks Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns Advocate for client needs internally to inform product roadmap, enhancements, and service improvements Lead regular check-ins and QBRs (Quarterly Business Reviews) with client leadership to ensure alignment and success Coordinate with the Growth team to identify expansion opportunities within existing clients  Consolidate and report client feedback to our product team Other duties as required - we are a thriving, growing company so as a team we cover many areas What you’ll need Bachelor’s degree required, Masters preferred 8 years of experience in client management and / or operations in the healthcare and / or health tech field Experience managing Medicare Advantage and other MCO programs Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions Detail orientation and strong verbal communication skills is a must Project Management experience is a plus – certification is not necessary Experience in communicating technical concepts to clients  Must have an entrepreneurial spirit and enjoy a fun and challenging environment Must be able to multi-task and work beyond the job description A clinical background is a plus, but is not required Powered by JazzHR