Lead Service Dispatcher

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a Lead Service Dispatcher to join our team in Portland, Oregon. As the Lead Service Dispatcher, you will oversee a team of dispatchers, handling time-off requests, monitoring job performance, and leading training and career development initiatives.

Essential Duties & Responsibilities

As the Lead Service Dispatcher your key responsibilities will include:

• Schedule, coordinate, and assign jobs for Service Technicians
• Develop and communicate weekly goals and targets to the Service team
• Conduct bi-weekly meetings with team members to review new processes, address concerns, and to provide coaching and training
• Hold monthly meetings to review open jobs within your region
• Regularly evaluate phone calls and provide feedback to team members
• Partner with Service Dispatchers to ensure effective use of all provided tools, including the service scheduler, AX cues, and GPS tracking system to improve operational efficiency
• Provide after-hours support for service calls within your region
  
  

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Post-secondary education in Sales, Business, Management, or a related discipline
• Previous experience in a similar role is preferred
• Working knowledge of Microsoft Office Suite is required
• Mechanical knowledge of heavy machinery equipment an asset
• Proven experience working and leading in a dynamic and fast-paced work environment
• Superior organizational skills, planning skills, and ability to prioritize tasks
• Confident self-starter and team player
• Proven ability to communicate with individuals at all levels of the organization
• Ability to travel within the region would be an asset
  
  

Benefits & Perks

Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company-matched 401K contributions
• Comprehensive and competitive medical health care plan
• Medical benefits and extended health service coverage
• Prescription drug coverage
• Dental plan and vision plan
• Telehealth plan with MDLive
• Life insurance and disability insurance
• Employee assistance programs
• Ongoing professional development and training opportunities
  
  

The base pay range for this role is: $60,000 to $70,000 per year, depending on experience.

This is an onsite role based in Portland, Oregon.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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