What are the responsibilities and job description for the Service Dispatcher position at Leavitt Machinery?
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.
Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for a customer-oriented Service Dispatcher to join our team in Portland, Oregon. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians.
Essential Duties & Responsibilities
As the Service Dispatcher, your key responsibilities will include:
The ideal candidate will possess the following skills, knowledge, and competencies:
Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
This is an onsite role based in Portland Oregon.
Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for a customer-oriented Service Dispatcher to join our team in Portland, Oregon. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians.
Essential Duties & Responsibilities
As the Service Dispatcher, your key responsibilities will include:
- Schedule, coordinate, and assign jobs for Service Technicians
- Manage new and ongoing work orders using an ERP system
- Utilize the service scheduler to prioritize and schedule appointments
- Communicate with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
- Own incoming leads using established programs and processes
- Maintain ongoing and professional customer communication throughout the course of each repair job
- Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
- Ensure adherence to all safety programs and initiatives, and ensure any necessary incident reports are completed
The ideal candidate will possess the following skills, knowledge, and competencies:
- At least one year of related customer service experience
- Previous dispatching and/or scheduling experience is a strong asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent organizational skills, planning skills, and multitasking ability
- A customer service mindset and excellent verbal and written communication skills
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Ability to thrive in a fast-paced and dynamic work environment
Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Company-matched 401K contributions
- Comprehensive and competitive medical health care plan
- Medical benefits and extended health service coverage
- Prescription drug coverage
- Dental plan and vision plan
- Telehealth plan with MDLive
- Life insurance and disability insurance
- Employee assistance programs
- Ongoing professional development and training opportunities
This is an onsite role based in Portland Oregon.
Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittMachinery
Salary : $52,000 - $62,000
