Patient Care Coordinator

Summary

Leavitt Orthodontics, one of the leading orthodontic clinics in Southeast Idaho, is seeking a Patient Care Coordinator to join our team. The ideal candidate will be friendly and outgoing, have high energy, deliver the “wow” factor when interacting with patients, possess strong leadership skills, and be able to effectively create, implement, and lead processes that achieve high patient satisfaction.

Leavitt Orthodontics’ primary goal is for everyone (patients and team members) to feel the “Leavitt Love” by building up people and making a positive difference in individual lives. We seek team members who naturally share this same goal and values.

Job Duties

· Be a leader at the front desk in the way we care for patients

· Work with leadership team to create best practices for patient interaction, scheduling, and care

· Receive incoming phone calls

· Complete New Patient Call Sheets

· Schedule and/or reschedule appointments with patients

· Greet patients when they arrive in the office

· Check out patients when finished with treatment, and thank them before departing

· Respond to patient emails and texts

· Manage entire patient schedule, proactively rearranging appointments and filling voids

· Attend all staff meetings, front office meetings, and daily huddles

· Discuss and review treatment fees, payment plans, and financing options with patients and families.

· Assist with insurance verification and understanding benefit coverage.

· Support patients in understanding their financial responsibilities and coordinating payments.

· Review treatment plans with patients and explain the benefits and expectations of recommended treatments.

· Create positive and trusting relationships with patients and their families.

· Maintain ongoing communication and monitor patient satisfaction and address any concerns to ensure a positive experience.

· Review the day’s schedule to prepare for financial consultations.

· Support front desk operations during peak hours or staff absences.

Qualifications

· High school diploma or equivalent

· Dental office experience preferred, especially experience with finances

· Experience creating and implementing processes and systems

· Experience leading others toward a common goal

· Strong organization, communication, and interpersonal skills

· High energy, positive attitude, and the ability to instantly connect with people of all ages and backgrounds.

· Proficient in Microsoft Word and Excel and Google Docs

· Bilingual (Spanish) preferred but not required

Wage and Benefits

· $18 - $22/hr. DOE

· Paid time off

· Paid holidays

· Orthodontia benefit for self and family

Office Hours

· Tuesday – Thursday, 7:30 am – 5:30 pm

· Every other Monday and Friday

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Pocatello, ID 83201 (Required)

Work Location: In person

Salary : $18 - $22