What are the responsibilities and job description for the IT Help Desk Technician I position at Lebanon Federal Credit Union?
Company Overview
The Lebanon Federal Credit Unionis a financial cooperative drivento enrich our community's lives. We arededicated and connected to our communityand committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.
Job Summary
Maintain the Credit Union's computer and equipment by providing remote and on-site support to all LFCU locations. Responsible for maintaining all help desk ticket request, security scan results, vendor recommendations and other communication channels suggesting upgrades and patches.
Responsibilities And Duties
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The Lebanon Federal Credit Unionis a financial cooperative drivento enrich our community's lives. We arededicated and connected to our communityand committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.
Job Summary
Maintain the Credit Union's computer and equipment by providing remote and on-site support to all LFCU locations. Responsible for maintaining all help desk ticket request, security scan results, vendor recommendations and other communication channels suggesting upgrades and patches.
Responsibilities And Duties
- Resolve open Web Help Desk tickets
- Configuration and deployment of end user systems including PCs, laptops, and peripherals
- Providing technical assistance and support regarding installation, configuration and troubleshooting of IT equipment and applications used by employees
- Handling situations requiring urgent attention
- Set up new users and email accounts/profiles and resolve password issues
- Decommission and dispose of obsolete equipment
- Perform basic routine maintenance tasks and other duties assigned by management
- Must be detailed oriented
- Great organizational skill
- Must be able to liftup to 50lbs
- Excellent communication and interpersonal skills required
- Must be willing to travel to various branch locations
- Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount
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