What are the responsibilities and job description for the Service Writer position at Lebanon RV Center?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating communication between clients and the service department. This role requires a strong understanding of RV repair processes, excellent customer service skills, and the ability to upsell services effectively.
Duties
- Greet customers upon arrival and assess their service needs.
- Accurately document customer concerns and vehicle issues to transmit information to the service team.
- Provide detailed explanations of repair services and costs to customers.
- Upsell additional services based on customer needs and vehicle condition.
- Handle cash transactions and maintain accurate records of payments.
- Collaborate with technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Maintain a clean and organized workspace while adhering to safety protocols.
Qualifications
- Strong mechanical knowledge with experience in automotive repair, including brake repair and auto body repair. RV knowledge helpful.
- Proven sales skills, particularly in automotive sales or related fields.
- Experience in cash handling and financial transactions.
- Excellent communication skills, both verbal and written.
- Ability to align customer expectations with service offerings effectively.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Previous experience as a Service Writer or in a similar role is preferred but not required.
Join our team and contribute to delivering outstanding automotive service while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: $50,331.00 - $54,375.00 per year
Shift:
- 8 hour shift
Language:
- Spanish speaking helpful (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lebanon, TN 37087 (Required)
Ability to Relocate:
- Lebanon, TN 37087: Relocate before starting work (Required)
Work Location: In person
Salary : $50,331 - $54,375