What are the responsibilities and job description for the Customer Service Representative position at Lebanon Veterinary Clinic?
Join Our Team as a Client Service Representative (CSR) – Where Professionalism and Playfulness Collide!
Are you passionate about pets and people? Do you thrive in a professional environment that doesn’t shy away from a little political incorrectness, a lot of laughter, and a team with an unwavering commitment to its core values? If so, we want you on our squad!
Who We Are:
We’re a thriving veterinary practice grounded in our core values of Compassion for All Pets and People, Conviction to Stand for What is Right, Voice to Speak Up for Pets, and yes—Political Incorrectness (in the best way). Our team works hard, plays harder, and always puts patient care first. Whether it’s delivering top-notch care, voicing our thoughts with conviction, or sharing a harmless prank in the break room, we believe in bringing our authentic selves to work every day.
What You’ll Be Doing:
As our Client Service Representative, you’ll be the friendly face and voice our clients depend on. Responsibilities include:
- Welcoming clients and their pets with warmth, understanding, and enthusiasm.
- Managing appointments, phone calls, and client questions efficiently and professionally.
- Keeping patient records up-to-date and handling payments with accuracy.
- Supporting the team to ensure a smooth, fun, and client-centered experience.
- Adding to the team’s dynamic energy and embracing our unique work culture.
What Makes You a Great Fit:
- Compassion for All Pets and People: You genuinely care about our patients and clients and go the extra mile to make them feel valued.
- Conviction to Stand for What is Right: You confidently guide clients and support team decisions rooted in integrity and the best interests of pets.
- Voice to Speak Up for Pets: You’re an advocate for those who can’t speak for themselves and make sure their needs are heard and met.
- Political Incorrectness: You’re not stuffy, but you are real. You can keep it light and laugh while staying respectful and professional.
Why You’ll Love It Here:
- A team that feels like family—we work together, laugh together, and sometimes prank each other (fair warning!).
- A boss who values getting the job done and encourages you to have fun while doing it.
- An environment where your voice and ideas are valued.
- The chance to be part of a practice that takes patient care seriously but knows life is too short to be boring.
What We’re Looking For:
- Prior customer service experience (bonus if it’s in the veterinary world!).
- A sense of humor and the ability to think on your feet.
- Strong multitasking and communication skills.
- A love for animals and their people.
Ready to Join Us?
Send your resume and a cover letter that shows off your personality and tells us why you’d be an amazing addition to our team. Extra points if your application makes us laugh or smile—it’s a good sign you’ll fit right in!
We can’t wait to meet you and welcome you into our one-of-a-kind workplace. Let’s do great work together—and have a little fun while we’re at it!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15 - $17