What are the responsibilities and job description for the Retail Key Holder position at Lebo's- Dance, Western & Family Shoe Store?
Welcome to Lebo’s! We are a retailer focused on the highest standards of customer service, family, and community. This is for our Gastonia location. We sell shoes, western and work boots, clothing and dancewear. We are looking for friendly people who provide exceptional customer service. A Lebo’s Key Holder shows passion for outstanding customer service to each and every customer, cares about Lebo’s product, adapts to change and new information efficiently continues to educate themselves on ways to improve their product, sales, and customer service skills.
Essential Functions/Responsibilities:
As a Lebos Key Holder, you will join the Lebo’s family, report directly to the Store Manager and be responsible for Providing Excellent Customer Service: Proactively greeting and engaging customers warmly and with a smile. Supporting the store to exceed its customer service goals, using Lebo’s Customer Service Standards. Handling each customer in a professional and friendly matter. Thanking each customer following a purchase.
Demonstrating Initiative:
Offering customer assistance proactively and without prompt. Using suggestive selling techniques with all customers. Having a firm knowledge of product assortment.
Position Requirements:
Must be able to work a flexible schedule involving weekends and evenings. Excellent communication skills. Ability to use a computer, standard telephone, and other related business equipment.
Physical Requirements:
Hand manipulation to add and remove sensor tags, hang apparel, measure feet, and put shoes onto customers’ feet. Ability to use a computer keyboard. Ability to push or pull 25-100 pounds, utilizing hand trucks and moving carts. Reaching above and below shoulder level and lifting 25-50 pound boxes. Ability to use step-stools to retrieve product or rework displays.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
