What are the responsibilities and job description for the Separation Science Internal Sales Specialist position at LECO?
For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.
Schedule: Full Time: 8:00am – 5:00pm, Monday - Friday
Position Summary
This position based in St. Joseph, Michigan serves as lead between sales and service providing service support to customers by email/phone. The candidate is responsible for selling after-care services for our instrumentation and developing new opportunities. The candidate should have a good understanding of Separation Science products such as GC/MS, and good communication. The job requires someone who can work in a high-speed environment with excellent organizational skills.
Position Responsibilities
Schedule: Full Time: 8:00am – 5:00pm, Monday - Friday
Position Summary
This position based in St. Joseph, Michigan serves as lead between sales and service providing service support to customers by email/phone. The candidate is responsible for selling after-care services for our instrumentation and developing new opportunities. The candidate should have a good understanding of Separation Science products such as GC/MS, and good communication. The job requires someone who can work in a high-speed environment with excellent organizational skills.
Position Responsibilities
- Maintain expert level of product knowledge
- Provide field support to LECO Sales engineers, assisting the team with order processing, customer inquiries, and product information
- Responsible for managing Service Contracts and Consumable sales for new and existing customers
- Promoting and selling other service products such as Applications training and software add ons.
- Ability to project and provide quarterly sales report on Service contracts, Training, Software and consumables.
- Effectively communicate the value of Service Contracts to end users and sell Service Contracts after point of sale to new and existing customers
- Build relationships with current customers and potential customers to understand their needs and requirements
- Communicating with customers to gain feedback on instrumentation after sale and after service
- Potential travel to Trade Shows and trips with Sales Engineers
- Handle documentation, contracts, and other sales-related administrative tasks
- Maintain strong relationships with customers by providing updates on orders, resolving issues, and addressing inquiries
- Maintain an existing database of past instruments and details of current state
- Update and maintain customer records in the CRM system to ensure accurate reporting and tracking.
- Proven experience in a sales support or coordination role.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and collaboratively in a team-oriented environment.
- High attention to detail and problem-solving skills.
- Ability to understand and adapt product capabilities to customer’s needs where applicable
- Minimum* of bachelor’s degree in the physical sciences; background in analytical chemistry a plus.
- Special consideration for recent graduates is a possibility depending on skills and depth of knowledge on relevant technology.
