Job summary:

The medical records clerk is the initial contact for the HIM department for record or information distribution interdepartmentally and to the public. Assures that the health record/information is distributed according to Administrative and department policy.

Characteristic job tasks and responsibilities:

• Greets and manages visitor (general public, physicians, staff).
• Pleasant phone etiquette.
• Answers incoming calls and processes requests or distributes calls as appropriate.
• Promotes record confidentiality at all time due to location in department.
• Delivers health records where needed.
• Pulls records as needed/required by other hospital departments for continuity of care or Quality Improvement studies.
• Gather and distribute daily mail.
• Gather daily discharge charts.
• Assist with copying and distributing requested materials.
• Assist with filing and purging as needed.
• Assists in retrieving records for physician completion.
• Handle in person requests if correspondence not available.
• Supervise fax machine and distribute materials as appropriate.
• Orders weekly supplies from storeroom.
• Maintains a good working relationship within the department and other departments.
• Efficient use of current hospital computer software.
• Additional assignments provided by Revenue Cycle Manager.

Knowledge, skills, abilities, and personal characteristics:

• Must demonstrate reliability and a sense of urgency in completing tasks quickly and in a timely manner.
• Must have excellent customer service skills.
• Must maintain knowledge of sanitation and food handling standards.
• Must perform as a universal worker, being able to assist in all areas if needed.
• Must demonstrate strong leadership and organizational skills.
• Must show respect for patients, families, and fellow employees in all actions.
• Must have a high degree of integrity.
• Must respect the resources of the organization.
• Must follow all infection control procedures and guidelines according to the policy manual.
• Must present professionally in proper uniform according to Employee Handbook.
• Must demonstrate attention toward quality service.
• Must respect all patients’ rights according to Federal and State Regulations.
• Must maintain confidentiality according to Federal and State Regulations.
• Must follow all Organizational policies and procedures.
• Must participate in continuing education as required.
• Must possess adequate equipment skills to complete daily work tasks.
• Must have excellent writing, organizational, interpersonal, and communication skills.
• Ability to follow oral and written instructions.
• Must exhibit flexibility and be able to perform successfully when challenged by changing workflow priorities.
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM.
• The ability to accept work directives from managers and supervisors in respectful and cooperative manner.

LECOM Health’s full time employees enjoy the availability of an industry leading benefits package along with competitive wages. Enhanced benefits include Highmark Blue Cross / Blue Shield Health Insurance starting at only $70 a month! Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost. The Health System also offers an excellent 403(b) Retirement Plan to qualified employees, with an employer match after completing one year of service.

EEO/AA/M/F/Vets/Disabled