What are the responsibilities and job description for the Urgent Hiring: Local IT Technician position at LecsIT?
We are looking for an applicant that can work between the hours of 8am and 5pm EST and has a strong understanding of hardware/software/networking and technical abilities. The applicant MUST speak English fluently.
We are a small IT operation out of Indiana USA looking for technicians. We are currently expanding our operations and are looking to hire a full-time Helpdesk Engineer. We want to hire people that are passionate about technology and have the drive to learn more. We are a very laid-back operation but growing very fast. We have been servicing our customers for 10 years.
Job duties would include but are not limited to:
- Handle inbound calls from clients with various issues.
- Manage / Install printers
- Install/manage various routers
- Manage/configure Microsoft office 365 including tenant setup
- Monitoring/Implement backup systems
- Install, upgrade, and configure workstations/servers
- Install/manage client networks.
- Install / Manage firewalls, and networking equipment.
- Install / Manage VoIP phone systems
- Setup / Manager VPN networks
- Help users with technical issues such as QuickBooks not opening company files over the network.
- Provide assistance with troubleshooting of software/hardware/telecom problems
- Assist with the breakdown, relocation, and set-up of workstations to accommodate users' relocations, site relocations, site remodels, and any new location installation
- Maintain secure patch levels on workstations as needed
- Hard drive data retrieval (using third-party tools to retrieve information from damaged drives) as needed
- Able to problem-solve changes in products and new challenges
- Remotely troubleshoot client problems
- Enter support information into the ticketing system detailing steps used to resolve client issues.
- Take on additional duties as needed.
Must be/have:
- Able to work in a fast-paced and high-stress work environment
- Able to communicate effectively and professionally
- Able to focus on work in a noisy work environment with frequent distractions, and noise
- Able to pay attention to details
- Knowledge of technical troubleshooting skills and should be able to identify product issues with minimal knowledge of the item being worked on.
- Working knowledge of Electronics
- Organized
- A team player
Job Type: Full-time
Pay: $32,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
Experience:
- IT support: 2 years (Required)
Work Location: In person
Salary : $32,000 - $60,000