What are the responsibilities and job description for the Sales Administration Specialist position at Lectra?
We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?
For more information, please visit www.lectra.com
POSITION SUMMARY
The Sales Administration Specialist is responsible for managing, processing and following through with all aspects of customer orders – from the receipt of the proposal to the delivery. This position is responsible for providing timely, accurate information for financial reporting for business analysis and closings as assigned. The Sales Administration Specialist is also responsible for ordering, maintaining and managing all showroom equipment, which includes regularly scheduled physical inventory counts, and provide backup assistance for other members of the team as necessary.
DUTIES AND RESPONSIBILITIES
Responsible for customer orders and showroom equipment consisting of:
- Support sales activity while enforcing Lectra’s Sales Rules and Guidelines for order review and processing.
- Process new orders in Salesforce.com and Oracle timely and accurately.
- Closely monitor Sales Administration emails with prompt responses.
- Generate requests to renew, transfer and/or extend software licenses as required.
- Maintain detailed excel log of specific workflow activities for accurate records and order tracking.
- Maintain customer files for new orders plus any legal agreements (both electronically and hard copies).
- Provide weekly communications to cross-functional team members regarding all pending orders & potential challenges
- Track and manage hardware shipments and deliveries utilizing assistance from approved carriers/forwarders.
- Maintain current freight/delivery charge templates and provide individualized freight quotes to Account Managers as necessary.
- Monitor and maintain customer install base in Oracle based system
- Weekly communications with corporate office for optimal order processing, addressing customer requests and confirming delivery schedules.
- Chair meetings with cross functional team from all groups within company to review all open orders, scheduled deliveries, planned installations, trainings and to identify missing order data.
- Generate invoicing requirements for pending and completed orders.
- Deliver/Ship Software licenses and required components to customers for new orders.
- Manage all aspects associated with showroom equipment to include but not limited to: ordering, physical inventory counts, shipment planning for trade shows.
- Place orders with local vendors for approved hardware items
- Generate intercompany invoices as necessary for proper reporting of crossover sales.
- Work closely with Finance members for timely and accurate payment information.
INTERNAL & EXTERNAL RELATIONS
Collaborate with the North America Sales, Logistics, Finance, and Sales Administration teams and Lectra Headquarters.
EDUCATION AND/OR EXPERIENCE:
- A four year college degree strongly preferred and/or equivalent experience
- Minimum of 5 years’ experience working in a customer service or sales support role
POSITION AND QUALIFICATIONS:
- Excellent verbal and written communication skills (Working Spanish language proficiency preferred)
- Exceptional customer service skills
- Strong organizational skills with attention to detail and ability to follow through to completion
- Problem solving and solution skills
- Must be proficient using Microsoft products, particularly Excel
- Experience working with major ERP and CRM systems, (experience with Oracle and Salesforce.com a plus)
- Ability to thrive in a fast paced, high energy, results oriented environment with enthusiasm, flexibility and a can-do attitude
- Lifting may be necessary during periodic inventory counts (up to 25 lbs)
Lectra is an Equal Opportunity Employer
It is our policy to foster a workforce that accepts and respects differences. We provide equal employment opportunity for all persons without regard to race, color, national origin, language, religion, age, sex, veteran status, marital status, sexual orientation, gender identity, disability, medical condition, ancestry, citizenship, or political opinion.
