CSR

Customer Service Representative

Voted one of Phoenix’s Great Places to Work in 2021-2024, Lectric’s stunning growth and steadfast dedication to our employees, customers and products have made us the fastest-growing electric bike company in the country! This full-time Customer Service position includes a highly competitive salary, and some very cool benefits such as an excellent Health care plan, catered lunches, and an employer matched 401K plan! Come join the ride with our fun and electrifying team and help us keep the good times rolling!

As a Customer Service Representative, you’ll will interact with the company’s customers by addressing inquiries and resolving complaints; making our customers happy and want to spread the word about the awesomeness of Lectric eBikes!

Customer Service Representative Responsibilities: (But not limited to)

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Customer Service Representative Benefits:

• 12 PTO days annually
• 401K Plan w/employer match
• Health, dental, and vision coverage, w/ additional voluntary options
• Wellness Program
• Company catered lunch 5 times a week
• Borrow A Bike Program
• Employee Discount
• Quarterly Team Building Events

• 11 Paid Holidays

Customer Service Representative Requirements:

• High school diploma or equivalent.
• Minimum of 1 year customer service experience required.
• Excellent communication skills including active listening.
• Excellent writing skills.
• Service-oriented.
• Proficient computer skills with the ability to learn new software.

• Must be able to lift up to 15 pounds at times.

We are proud to be an inclusive, equal opportunity employer.

Our mission is to provide the most accessible and adventurous eBikes ever. Our purpose is to change people's lives by increasing their mobility in a fun and memorable fashion, while being energy efficient. Our vision is to create a mode of transportation that anyone can ride at an affordable price. Through authenticity, we aspire to be the most fearless, innovative, and relentlessly inspirational global brand in our industry.