Application Support Specialist

Application Support Specialist Role - Plymouth, MN

Position Summary
The Application Support Specialist provides in-person and remote software support, troubleshooting, and analysis for company staff across three Minnesota locations and one remote site. Working with minimal supervision, this role ensures company policies, systems, and procedures are properly followed.

This is a full-time position which will be based 100% onsite in Plymouth, MN and will be either contract-to-hire or direct hire. Target pay range is between $68,000-94,000 depending on experience.

Essential Duties & Responsibilities
* Support, analyze, and troubleshoot Epicor Kinetic software, including BAQs, reports, and dashboards.
* Collaborate with business users to understand requirements and develop solutions.
* Create and modify reports using BAQ and Microsoft Report Writer.
* Develop dashboards and reports with Epicor Grow (Business Intelligence).
* Assist with planning, testing, and implementing Epicor Kinetic upgrades.
* Maintain documentation for Epicor systems.
* Administer SharePoint and Teams within an M365 environment.
* Perform additional related duties as assigned.

Qualifications & Experience
Required:
* Associate's or Bachelor's degree in an IT-related field.
* 4 years of IT support experience.
* 1 years of experience with Microsoft SSRS or Report Writer.
* Proficiency in BAQ, Microsoft Report Writer, and SSRS.
* Experience with ERP systems (preferably Epicor Kinetic).
* Knowledge of Azure/Entra Administration, Microsoft SQL Server, Active Directory, and Group Policy.
* Strong proficiency in Microsoft Office Suite.
* Excellent troubleshooting, communication, and organizational skills.
* Ability to explain technical concepts to non-technical staff.
* Self-motivated with the ability to work independently.

Preferred:
* Experience administering SharePoint and Teams.
* Microsoft certifications are a plus.

Work Environment & Physical Demands
* Primarily indoor office environment with standard lighting and ventilation.
* Occasional exposure to cleaning chemicals and elevated noise levels.
* Requires frequent sitting, standing, walking, bending, and occasional lifting (up to 30 lbs).
* Ability to use office equipment, including computers, whiteboards, and projectors.
* Reliable transportation for inter-office travel.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.