Field Service Tech

JOB DESCRIPTION

The Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and performing repairs on surgery devices and equipment. All repairs shall be completed to the highest quality and safety standards per established procedures and / or manuals. This role will work closely with the Operations, Warehouse & Logistics and Customer Service departments to ensure proper coordination, planning and implementation of all service and repair activities.

You must be able to travel anywhere within the United States (including Puerto Rico and Mexico). This position will is onsite but requires travel up to 50% including overnight and multi-days.

Certain hospitals, clinics and other medical centers now require proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers.

Essential Job Duties & Responsibilities but not limited to :

• Travel to customers location to perform equipment service inspections, installations, maintenance activities, and trainings as required.
• Provide accurate and timely documentation that details field activity (FSR's), expenses, and other information as required.
• Collaborate with Supervisor on scheduling of equipment calibrations and PM services; must be willing to accommodate a flexible schedule when required.
• Build and maintain outstanding customer relationships, provide excellent service and technical support for all equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreements and / or maintenance orders.
• Test and measure finished products, components, or devices for function, operation, and accuracy to verify adherence to functional specifications according to established procedures and as directed by Supervisor and / or manufacturer.
• Troubleshoot, and adjust or repair, products, components, or parts. Disassemble defective parts and components and install or connect new or replacement components per established procedures and / or manuals.
• Generate and file all test and validation reports, including scrap data, per established procedures.
• Coordinate the handling of customer returned product and / or damaged goods; investigate inspection protocols and basic contract provisions with respect to product warranties.
• Record and report on findings; Provide interpretive commentary and analysis as necessary.
• Provide input to statistical analysis for Quality meetings, process or product evaluations, and product qualifications as directed by Supervisor and / or manufacturer.
• Provide input for preventative and corrective actions program (CAPA) regarding product design, process control and continual improvement.
• Partner with manufacturer and internal procurement teams to identify equipment needs for repair supplies, components, or special equipment. Monitor inventory levels of Technical Service supplies for accuracy and replenishment.
• Maintain Technical Service department and equipment to 6S lean methods (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
• Assist the warehouse team with any warehouse-related actions as needed (picking, packing

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.