What are the responsibilities and job description for the Ledgent Technology | Director of IT Managed Services position at Ledgent Technology?
Director Managed IT Services
Director Managed IT Services in Houston
What You'll Do :
We are seeking a results-driven, strategic, and highly organized Director of Managed IT Services to oversee and optimize our managed services operations. This key role will drive the Managed IT Services sale strategy, operational functions, vendor relationships, and collaborate with internal teams to drive business growth.
The ideal candidate should possess a demonstrated history of effectively managing a Managed IT Services operations team, consistently delivering exceptional customer service and achieving profitable results.
- Lead and oversee the daily activities of the Managed IT Services team, ensuring alignment with company goals and client expectations.
- Drive strategic initiatives and maximize sales activities, refine our go-to-market strategy, and collaborate with Account Managers (AMs) on proposals for Managed IT.
- Monitor and track sales progress, following up with AMs to ensure timely closure of opportunities and maintaining a pipeline for future business.
- Develop and execute sales strategies, pricing, and sales forecasts to ensure consistent revenue growth.
- Manage escalations related to customer service, billing, and operational issues to ensure prompt and effective resolutions.
- Review and approve Purchase Orders, quotes, and commission requests, ensuring accuracy and validity of all sales opportunities.
- Engage with internal teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance.
- Manage vendor relationships, negotiate better terms, and oversee invoice renewals and approvals.
- Qualify new vendors and develop strategic partnerships
- Continuously assess and improve labor resources and contribute to the overall growth and strategic direction of the business unit.
Who You Are :
We want our company to be a place you will want to be - and stay. Employees are offered the following :
Desired Skills and Experience
