Manager IT Disaster Recovery & Incident Management

Manager IT Disaster Recovery and Incident Management

The Manager IT Disaster Recovery and Incident Management will oversee all disaster recovery and incident management activities in conjunction with the Manager Business Continuity and Crisis to ensure business continuity in a large retail organization. This role requires strategic planning, excellent communication, and the ability to lead cross-functional teams during high-pressure situations. The ideal candidate will have a strong background in IT, project management, and disaster recovery processes, with a focus on infrastructure and application recovery in a retail environment.

Education:

• Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field. Equivalent years of related work experience may be considered.


• Industry certifications in IT project management, disaster recovery, or incident management (e.g., PMP, CISSP, ITIL) preferred.

Work Experiences:

• 7-10 years of progressive experience in IT project management, including large-scale infrastructure and application recovery projects.


• Extensive experience in disaster recovery planning, implementation, and testing, with a proven track record of ensuring minimal downtime and data loss.


• 3-5 years of experience in incident management, including leading response and mitigation efforts for cybersecurity threats, service outages, or natural disasters.


• Previous experience in a large retail environment, with a deep understanding of distribution, logistics, and omnichannel systems (e-commerce, in-store, and supply chain integration).


• Experience with business continuity planning, including scenario-based recovery exercises and crisis communication strategies.

Skills:

• Strong knowledge of disaster recovery and incident management frameworks, best practices, and industry standards.


• Expertise in project management methodologies, including Agile, Waterfall, and hybrid models.


• Strong problem-solving abilities, with a proactive approach to identifying risks and implementing mitigating solutions.


• Demonstrated experience in strategic planning, budget forecasting, and service delivery improvement initiatives.


• Exceptional interpersonal, written, and verbal communication skills, with the ability to convey complex information to both technical and non-technical stakeholders.


• Strong leadership and decision-making skills, especially in crisis scenarios.


• Proficiency in using project management and business continuity tools (e.g., Microsoft Project, Jira, or equivalent platforms).


• Familiarity with cloud infrastructure, virtualized environments, and data replication technologies.

Responsibilities:

• Lead and manage disaster recovery planning, ensuring alignment with business continuity strategies and risk management goals.


• Oversee incident management processes, acting as the primary point of contact for IT during crisis events, working in collaboration with Crisis Management to coordinate IT response, and ensuring timely resolution.


• Conduct regular disaster recovery drills, tabletop exercises, and post-incident reviews, identifying areas for improvement and updating plans accordingly.


• Collaborate with infrastructure, security, and operations teams to ensure the resilience of critical systems and applications.


• Develop and maintain a disaster recovery framework that includes detailed runbooks, recovery time objectives (RTOs), and recovery point objectives (RPOs).


• Ensure compliance with relevant regulations and standards, such as PCI DSS, GDPR, or SOX, related to data protection and disaster recovery.


• Provide regular updates to senior executives and stakeholders on disaster recovery readiness, incident outcomes, and continuous improvement efforts.


• Lead cross-functional teams during disaster recovery and incident management events, ensuring clear communication and well-coordinated actions.


• Manage vendor relationships for disaster recovery services and ensure proper escalation processes are in place for third-party dependencies.


• Prepare project charters, identify stakeholders, and plan, execute, and monitor all recovery projects from inception to closure.


• Develop a thorough understanding of policies, procedures, and safety rules.


• Continuously evaluate technology trends and emerging threats to ensure disaster recovery plans remain effective and up to date.


• Ability to remain calm and focused under pressure, providing clear guidance and leadership in emergency situations.


• Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.


• Self-motivated, with strong time management and prioritization skills in a fast-paced environment.


• Commitment to maintaining the highest standards of accuracy and reliability in disaster recovery planning and incident management.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.