Service Manager

Service Manager

Location: Needham, MA

Salary: $70,000/year

About Us:

We are a reputable appliance repair company in Needham, MA, dedicated to delivering top-notch service to our customers while fostering a positive and productive workplace culture. We are looking for a motivated and skilled Service Manager to lead our team, drive operational efficiency, and enhance our company culture.

Position Summary:

The Service Manager will oversee daily operations, ensure outstanding customer service, and manage service delivery for the company. This individual will play a key role in improving team performance, maintaining client satisfaction, and supporting the company's growth.

Key Responsibilities:

• Leadership: Inspire and lead a team of service professionals, fostering a positive and collaborative company culture.
• Customer Service: Act as the primary point of contact for customer inquiries, ensuring timely and professional resolution of issues.
• Operations Management: Coordinate and oversee service scheduling, dispatch, and workflow to maximize efficiency and productivity.
• Technology: Utilize and manage the company's Customer Relationship Management (CRM) system to track service requests and maintain accurate records.
• Organization: Maintain a well-structured work environment, streamline processes, and manage resources effectively.
• Reliability: Build trust by demonstrating dependability and a proactive approach to managing the business.

Qualifications:

• Proven customer service skills with a strong focus on client satisfaction.
• Proficiency in computer systems and the ability to learn and utilize a CRM system.
• Exceptional organizational skills and attention to detail.
• Previous experience in the service industry (e.g., dispatch, HVAC, electrical services, or similar fields).
• Demonstrated leadership abilities and the ability to motivate a team.
• Highly reliable, with a strong sense of accountability and professionalism.

How to Apply:

If you are a reliable leader with a passion for customer service and operational excellence, we'd love to hear from you! Please submit your resume to

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.