Assitant Manager

Position: Assistant Manager
Reports to: Owner/Licensee
Job Purpose: Oversee all aspects of the location and grow the business while staying within Brand
Standards
Duties:

• Greet and direct customers
• Provide accurate information (e.g., product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer

service (especially during peak times)

• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Ensures that Team Members follow recipes and read tickets to accurately prepare all

orders.

• Ensures that Team Members are extremely accurate with weights and measurements for

all recipe items.

• Ensures that Team Members work at a pace to maintain the restaurant's established speed

of service guidelines.

• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers

accountable to adhering to policies and procedures.

• Ensures that Team Members monitor the dining room, restroom and overall facility

cleanliness.

• Perform any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex

issues.

• Maintains a positive working relationship and treats all employees with respect while

providing them with direction and feedback.

• Communicates employee performance and policy/procedure violations for appropriate

handling.

• Strictly adheres to all Company policies and procedures.

Qualifications:

• Previous Hospitality experience of 3 years
• Previous management experience of 1-2 years

Physical Requirements:

• Lift up to 30 pounds unassisted
• Able to stand for long periods of time

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Morning shift
• Night shift

Work Location: In person

Salary : $15