Wine Club and Customer Service Coordinator

As a family-owned winery with roots in Sonoma County dating back to the 1800’s, Ledson believes in curating a strong family atmosphere not only with its employees, but also with the customers that support us by providing exceptional customer experiences. Selected as one of the best places to work by the North Bay Business Journal, we value our employees and promote long-term careers with opportunity for growth within. The Wine Club and Customer Service Coordinator position is an excellent opportunity for an enthusiastic and dedicated person to join our team with opportunity for future advancement to the Wine Club and Shipping Director position.

Position Responsibilities:

• Supporting the Wine Club Director as an ambassador of the company demonstrating exceptional customer service, primarily through phone and email communication with existing customers
• Accurately maintains and manages customer accounts
• Assist customers in processing wine club and retail orders and updating customer credit cards
• Promptly responds to all customer inquiries following company policies and procedures
• Proactively provides order information and solutions for customers
• Coordinates with Sales Representatives and Tasting Room staff regarding order details & account upkeep
• Audits orders, new wine club entries, provides training and assistance to floor associates for improvement.
• Processes daily ship orders
• Assists with shipping logistics via phone and email for Wine Club & Tasting Room orders with third party shippers (reships, redirects, returns, re-issuing damaged orders)
• Assists with inventory orders, movements and logistics on a weekly basis
• Assists in communicating details regarding monthly club shipments (billing & shipping dates, wine selections, custom shipping arrangements, special offers)
• Perform all other duties as assigned and/or requested by management in a professional and efficient manner

Qualifications:

• Presents a friendly, positive, and professional disposition while assisting guests, vendors, and team members
• Strong understanding of the importance of customer service and club member retention; ability to provide appropriate alternatives to fit member needs
• Strong written and verbal communication, and customer service skills required
• Quick and accurate data entry, with an eye for accuracy
• Desire to achieve and meet expectations of management and follow organizational procedures in place
• Able to multi-task and work efficiently in a face paced environment
• Ability to follow through and close all loops with all tasks or customer service issues with 100% resolution
• Dependable, positive, team player that has pride and takes responsibility for their work
• Computer literate with extensive experience with Microsoft Office Suite required
• One to two years’ experience in a customer service role and administrative environment preferred

Compensation:

• $24.00-$30.00 per hour depending on experience
• Annual bonus program based on performance and club membership
• Medical/Dental & Vision benefits available
• 80 hours vacation accrual annually (increases with tenure)
• 40 hours Sick pay
• 401K (matching)
• Generous employee discounts

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: No less than 40 per week

Work Location: In person

Salary : $24 - $30